*{scrollbar-color:var(--clr-scroll-blue) #0000;scrollbar-width:thin}::-webkit-scrollbar{height:var(--size-scrollbar);width:var(--size-scrollbar)}::-webkit-scrollbar-track{background:#0000}::-webkit-scrollbar-thumb{background:var(--clr-scroll-blue);border-radius:var(--size-default-radius)}::-webkit-scrollbar-thumb:hover{background:var(--clr-scroll-hover)}::-webkit-scrollbar-corner{background:#0000}:root{--clr-scroll-blue:#4c566a;--clr-scroll-hover:#5e81ac;--clr-scroll-track:#2e3440;--clr-dark-blue:#3d4550;--clr-darker-blue:#222933;--clr-natural-white:#fff;--clr-natural-grey:grey;--clr-special-cyan:#5cf6fc;--clr-rgb-grey:#5d5d5d;--clr-light-grey:#272626;--clr-rgb-dark-grey:#202023;--clr-rgb-dark-blue:#1f2630;--clr-background-transparent:#22293399;--clr-hover-right-message:#465261;--clr-rgb-modal-blue:#172132;--clr-gradient-yellow:linear-gradient(270deg,#ff0,#ffd600 100%,#f6bb5c 0);--clr-gradient-cyan:linear-gradient(90deg,#2a73a8,#00d4ff 100%,#5cf6f0 0);--clr-gradient-purple:linear-gradient(90deg,#3d3379,#6a5acd 100%,#6a5acd 0);--clr-gradient-red:linear-gradient(270deg,#ff4b4b,#e53935 100%,#c62828 0);--clr-input-wrapper:#4a4d53;--clr-media-skeleton:#ffffff14;--clr-media-skeleton-shine:#ffffff29;--fnt-size-xsmall:0.6rem;--fnt-size-small:0.78rem;--fnt-size-medium:0.95rem;--fnt-size-large:1.35rem;--fnt-weight-medium:600;--size-container:39.6em;--size-home-header:4rem;--size-home-footer:2.2rem;--size-main-column-offset:2.5rem;--size-main-column-viewport-cap:80vh;--size-home-lane:calc(100vh - var(--size-home-header) - var(--size-home-footer));--size-main-column:min(var(--size-container),var(--size-main-column-viewport-cap),max(0px,calc(var(--size-home-lane) - var(--size-main-column-offset))));--size-searchbar:20em;--size-button:9em;--size-layout-focus-ring:2px;--size-layout-toggle-hit-area:2rem;--size-mobile-navbar:60px;--size-scrollbar:8px;--size-media-max-height:440px;--size-media-unmeasured-width:320px;--size-default-radius:30px;--smaller-radius:15px;--xs-border-radius:0.8rem;--xs-radius:8px;--scale-value:0.95;--scale-value-lower:0.9;--def-box-shadow:#0000003b 0px 3px 6px;--clr-light-cyan:#23799399;--def-error-color:red;--def-success-color:#fff;--def-warning-color:#fa5e55}@supports (height:100dvh){:root{--size-main-column-viewport-cap:80dvh;--size-home-lane:calc(100dvh - var(--size-home-header) - var(--size-home-footer))}}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-attachment:fixed;background-image:linear-gradient(to left bottom,#070707,#0d0d0d,#121213,#161617,#1d1e23,#21282f,#23323b,#244552,#205a68,#16707c,#03868c);font-family:Roboto,Oxygen,-apple-system,BlinkMacSystemFont,Segoe UI,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}:root{--clr-control-hover:#555050;--duration-layout-transition:0.3s;--size-layout-collapsed-panel:2.6em;--size-layout-content-inset:1em;--size-layout-header-height:4em;--size-layout-item-gap:10px;--size-layout-mobile-footer-reserve:max(5.5rem,12vh);--size-layout-mobile-header-reserve:max(4.5rem,8vh);--size-layout-panel-gap:clamp(1rem,1.5vw,1.5rem);--size-layout-ticket-inset:4px;--size-layout-toggle-icon:16px;--size-layout-toggle-inset:0.4em;--size-layout-toggle-padding:5px;--size-layout-toggle-radius:10px;--size-layout-toggle-top:0.4em;--size-layout-workspace-block-gap:clamp(1rem,2.2vh,1.5rem);--size-layout-workspace-inline-inset:clamp(0px,1.5vw,1.5rem);--size-action-button-gap:clamp(5px,1vw,15px);--size-action-button-lead:clamp(0px,3vw,40px);--size-sidebar-width:14em;--z-index-layout-toggle:3}@font-face{font-family:Ubuntu;src:local("Ubuntu"),url(/static/media/SFNSDisplay-Regular.8e4b2b7a0e945fc44e70.otf)}*{font-family:inherit}#user_guide{cursor:pointer;text-decoration:underline}#user_guide:hover{color:var(--clr-special-cyan)}.sentinel_ref{height:15px}.not_found_page{font-size:var(--fnt-size-large)}.main_container{align-items:center;display:flex;flex-wrap:wrap;justify-content:space-evenly;max-width:83%;min-height:80vh}.home_workspace{grid-template-columns:auto minmax(0,1fr) auto;grid-template-rows:auto minmax(0,1fr) auto;min-height:calc(100vh - var(--size-layout-header-height))}.chat_main_container,.home_workspace{display:grid;min-width:0;position:relative}.chat_main_container{grid-gap:var(--size-layout-panel-gap);align-content:center;align-items:end;box-sizing:border-box;gap:var(--size-layout-panel-gap);grid-template-columns:auto minmax(0,1fr);max-width:none;padding-inline:var(--size-layout-content-inset);width:100%}.chat_container{justify-content:space-between}.chat_container,.tickets_container{align-items:center;background-color:var(--clr-background-transparent);border-radius:var(--xs-border-radius);box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;height:var(--size-container);max-height:80vh;position:relative}.tickets_container{box-sizing:border-box;gap:10px;grid-column:1;max-width:21em;min-width:17em;overflow-x:hidden;overflow-y:auto;padding-inline:10px;padding:.6rem;transition:width var(--duration-layout-transition) ease,min-width var(--duration-layout-transition) ease,max-width var(--duration-layout-transition) ease;width:clamp(17em,22vw,21em)}.tickets_container_body{align-items:center;display:flex;flex-direction:column;gap:var(--size-layout-item-gap);width:100%}.tickets_list{display:contents}.tickets_panel_toggle{align-items:center;background-color:var(--clr-background-transparent);border:none;border-radius:var(--size-layout-toggle-radius);cursor:pointer;display:flex;justify-content:center;left:var(--size-layout-toggle-inset);min-height:var(--size-layout-toggle-hit-area);min-width:var(--size-layout-toggle-hit-area);padding:var(--size-layout-toggle-padding);position:absolute;top:var(--size-layout-toggle-top);z-index:var(--z-index-layout-toggle)}.tickets_panel_toggle img{height:var(--size-layout-toggle-icon);width:var(--size-layout-toggle-icon)}.tickets_panel_toggle:hover{background-color:var(--clr-control-hover)}.tickets_panel_toggle:active{transform:scale(var(--scale-value))}.tickets_container_collapsed{flex-shrink:0;max-width:var(--size-layout-collapsed-panel);min-width:var(--size-layout-collapsed-panel);overflow-y:hidden;width:var(--size-layout-collapsed-panel)}.tickets_container_collapsed .tickets_container_body{display:none}.tickets_container_collapsed .tickets_panel_toggle{left:0;margin-inline:auto;right:0;width:-webkit-fit-content;width:fit-content}.tickets_container_header{align-items:center;display:flex;flex-direction:column;width:100%}.tickets_container_title{color:var(--clr-natural-white);font-size:var(--fnt-size-large)}.tickets_container_icons{cursor:pointer;display:flex;gap:10px;margin-top:5px}.tickets_container_header img{border-radius:10px;height:24px;padding:3px;width:24px}.tickets_container_header img:hover{background-color:#555050}.tickets_container_header img:active{transform:scale(var(--scale-value))}.input_container{align-items:flex-end;border-top:1px solid #23799399;bottom:0;display:flex;justify-content:space-between;padding-block:10px;width:100%}.input_container button{border:none;border-radius:10px;height:-webkit-fit-content;height:fit-content;margin-inline:10px;margin-bottom:7px;max-width:10%}.input_container>p>span{background-color:initial;border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-size:var(--fnt-size-small)}.input_attach_file{cursor:pointer;height:100%;left:0;opacity:0;position:absolute;top:0;width:100%}.input_text_container{background-color:initial;border:0;color:#fff;font-size:.95rem;line-height:1.52em;max-height:7.85em;outline:0;overflow-y:auto;padding-inline:.5em;resize:none;width:100%}.textarea_highlight_wrap{display:flex;min-width:0;position:relative;width:100%}.bubble_highlight_backdrop{word-wrap:break-word;box-sizing:border-box;inset:0;overflow:hidden;pointer-events:none;position:absolute;-webkit-user-select:none;user-select:none;white-space:pre-wrap}.bubble_highlight_input{caret-color:var(--clr-natural-white);color:#0000;position:relative;z-index:1}.bubble_highlight_input::placeholder{color:#ffffff8a}.bubble_shortcut_highlight{color:var(--clr-special-cyan)}.msg_container{align-items:flex-start;display:flex;flex-direction:column;overflow-anchor:none;overflow-y:auto;padding-bottom:10px;width:100%}.msg_container_loading{opacity:.35;pointer-events:none}.initial_chat_loader{left:50%;pointer-events:none;position:absolute;top:50%;transform:translate(-50%,-50%)}.msg_section_title{color:var(--clr-natural-white);padding-block:.8em;text-align:center;width:100%}.msg_section{align-items:flex-start;display:flex;flex-direction:column;width:100%}.ticket_logo{height:35px;position:absolute;right:6px;top:6px;width:35px}.ticket_container{background-color:#3e465770;border:1px solid #222933;border-radius:var(--xs-border-radius);box-shadow:var(--def-box-shadow);box-sizing:border-box;color:var(--clr-natural-white);opacity:90%;padding-block:20px;padding-inline:20px;position:relative;width:100%}.ticket_username{align-items:baseline;bottom:10px;column-gap:6px;display:flex;flex-wrap:wrap;font-size:var(--fnt-size-medium);margin-bottom:2px;padding-right:27px;position:relative;row-gap:4px}.ticket_username_inline{display:block}.ticket_username_inline .ticket_client_status_dot{margin-right:6px}.ticket_username_title{flex:0 0 auto;font-size:var(--fnt-size-medium);font-weight:700}.ticket_username_value{flex:1 1;overflow-wrap:break-word}.ticket_username_dedicated .ticket_username_value,.ticket_username_inline .ticket_username_value{overflow-wrap:anywhere}.ticket_username_dedicated .ticket_username_value{flex-basis:100%}.ticket_username_value_compact{font-size:var(--fnt-size-small)}.ticket_username_value_tight{font-size:.66rem}.ticket_username_value_condensed{font-size:var(--fnt-size-xsmall)}.ticket_note_control{align-items:center;display:inline-flex;flex:0 0 auto;gap:8px}.ticket_client_status_dot{align-self:center;border-radius:50%;display:inline-block;flex:0 0 auto;height:10px;vertical-align:middle;width:10px}.ticket_client_status_dot.online{background-color:#2ea043;box-shadow:0 0 6px 1px #2ea043b3}.ticket_client_status_dot.offline{background-color:#c0392b}.ticket_id{bottom:10px;margin-bottom:2px;max-width:90%;overflow-wrap:break-word;position:relative;white-space:pre-line;word-break:break-word}.ticket_id,.ticket_id_title{font-size:var(--fnt-size-medium)}.ticket_id_title{font-weight:700}.ticket_metadata_row{align-items:baseline;box-sizing:border-box;column-gap:6px;display:flex;flex-wrap:wrap;max-width:100%;padding-right:27px;row-gap:4px}.ticket_client_id_value{min-width:0}.ticket_note{background-color:#5cf6fc1a;border-left:3px solid var(--clr-special-cyan);border-radius:4px;padding:4px 10px}.ticket_note_icon{margin-right:6px;vertical-align:middle}.add_client_note_icon,.ticket_note_icon{height:16px;width:16px}.add_client_note_icon:hover{cursor:pointer}.add_client_note_icon:active{transform:scale(var(--scale-value))}.ticket_note_input{background-color:#5cf6fc1f;border:1px solid var(--clr-special-cyan);border-radius:6px;color:var(--clr-natural-white);display:inline-block;outline:none;padding:4px 10px;width:120px}.ticket_title{bottom:10px;left:10px;position:relative}.tickets_count{font-size:1.2rem;font-weight:lighter}.ticket_actions{align-items:center;display:flex;justify-content:space-between;margin-top:12px;margin-inline:auto;width:95%}.ticket_button_accept{background:var(--clr-gradient-purple);color:var(--clr-natural-white);cursor:pointer}.ticket_accepted_by,.ticket_button_accept{border:none;border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);font-size:var(--fnt-size-small);font-weight:700;padding:5px;width:var(--size-button)}.ticket_accepted_by{background-color:#b0c4de;color:var(--clr-dark-blue);text-align:center}.ticket_button_accept:active{transform:scale(var(--scale-value))}.chat_container_title{background-color:var(--clr-scroll-blue);border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-size:var(--fnt-size-small);margin-top:1em;padding-block:.3em;padding-inline:.8em;position:absolute;transition:opacity .35s ease-out;z-index:1}.chat_container_title_inactive{opacity:0}.message-left,.message-right{background-color:var(--clr-dark-blue);border-radius:20px;color:var(--clr-natural-white);display:inline-block;font-size:14px;line-height:1.3333;margin-bottom:5px;margin-top:0;max-width:90%;overflow-wrap:break-word;padding-block:8px;padding-inline:10px;position:relative;white-space:pre-line;word-break:break-word}.location_button{color:#fff;font-size:.7rem;text-decoration:none}.message-rating{font-size:16px;margin-bottom:5px;text-align:center;-webkit-user-select:none;user-select:none;width:100%}.star{height:20px;width:20px}.message_rating_component{color:#d5cfcf}.reassign_section_marker{align-items:center;color:var(--clr-natural-white);display:flex;font-size:13px;gap:12px;padding-block:.6em;-webkit-user-select:none;user-select:none;width:100%}.reassign_section_marker:after,.reassign_section_marker:before{background-color:var(--clr-rgb-grey);content:"";flex:1 1;height:1px}.message_options_container{background-color:var(--clr-dark-blue);border:1px solid var(--clr-rgb-grey);border-radius:10px;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);padding:10px;position:fixed;transition:opacity 5s;-webkit-user-select:none;user-select:none;z-index:1100}.message_options_container.open{opacity:1}.message_option_content{display:flex;flex-direction:row;gap:20px;justify-content:space-between}.message_option_content:hover{color:var(--clr-special-cyan);cursor:pointer}.message_option_content:active{transform:scale(var(--scale-value))}.message_option_wrap{margin-bottom:5px}.message-right:hover{background-color:var(--clr-hover-right-message)}.message-left:hover{background-color:#404040}.message-left{background-color:#363636;margin-left:6px}.message-right{align-self:flex-end;margin-right:6px}.message-draft-preview,.message-draft-preview:hover{align-self:flex-start;background-color:initial;border:1px dashed var(--clr-scroll-blue);font-style:italic;opacity:.7}.message-draft-label{display:block;font-size:11px;font-style:normal;margin-bottom:2px;opacity:.85}.message{align-self:flex-end;border-radius:10px;margin-top:5px;width:auto}.message_image{border-radius:16px;cursor:pointer;display:block;max-height:var(--size-media-max-height);max-width:100%;min-width:40px;object-fit:cover;transition:transform .3s ease}.message_media_shimmer{animation:media_skeleton_shine 1.4s linear infinite;background-color:var(--clr-media-skeleton);background-image:linear-gradient(90deg,var(--clr-media-skeleton) 0,var(--clr-media-skeleton-shine) 50%,var(--clr-media-skeleton) 100%);background-size:200% 100%;border-radius:16px;overflow:hidden}.message_media_shimmer .message_image,.message_media_shimmer .video_play_button,.message_media_shimmer .video_thumbnail{visibility:hidden}.message_image_placeholder{aspect-ratio:var(--media-aspect-ratio);max-height:var(--size-media-max-height);max-width:100%;width:min(var(--size-media-unmeasured-width),calc(var(--size-media-max-height)*var(--media-aspect-ratio)));width:min(var(--media-natural-width,var(--size-media-unmeasured-width)),calc(var(--size-media-max-height)*var(--media-aspect-ratio)))}@keyframes media_skeleton_shine{0%{background-position:100% 0}to{background-position:-100% 0}}.image_modal{align-items:center;background-color:#000c;cursor:pointer;display:flex;flex-direction:column;height:100%;justify-content:center;left:0;position:fixed;top:0;width:100%;z-index:1000}.close_video_button{color:var(--clr-natural-white);margin-top:10px}.close_video_button:hover{text-decoration:underline}.image_modal_content{border-radius:16px;max-height:90%;max-width:90%}.message_time{float:right;font-size:11px;margin-left:5px;margin-top:10px}.message_edited_icon{align-items:center;bottom:8px;display:flex;left:10px;opacity:.55;pointer-events:none;position:absolute}.deleted_message{align-items:center;display:flex;gap:10px}.deleted_message_text{font-style:italic;opacity:.6}.edit_message_banner{align-items:center;background-color:var(--clr-rgb-grey);border-left:3px solid var(--clr-special-cyan);color:var(--clr-natural-white);display:flex;font-size:13px;gap:10px;padding:6px 12px}.reply_message_banner{border-left-color:orange}.reply_message_banner .edit_message_banner_label{color:orange}.edit_message_banner_label{color:var(--clr-special-cyan);font-weight:600;white-space:nowrap}.edit_message_banner_original{flex:1 1;opacity:.8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.edit_message_banner_cancel{background:none;border:none;color:var(--clr-natural-white);cursor:pointer;font-size:13px;text-decoration:underline}.message_status_ticks{color:var(--clr-special-cyan);margin-left:4px;vertical-align:-1px}.message_status_ticks_pending{color:var(--clr-natural-grey)}.message_image_time{bottom:0;font-size:var(--fnt-size-xsmall);position:absolute;right:0;text-shadow:.8px .8px .8px #000}.message_doc_time{margin:10px}.app_title{color:var(--clr-natural-white);display:flex;flex-direction:column;font-size:var(--fnt-size-medium);font-weight:700}.small_title{font-weight:lighter}.light_para{color:var(--clr-natural-white);font-size:var(--fnt-size-medium)}.ticket_id_info_wrap{align-items:center;display:inline-flex;gap:6px;max-width:100%;min-width:0;position:relative}.ticket_id_info_icon{align-items:center;background:#0000;border:0;cursor:pointer;display:none;height:22px;justify-content:center;padding:0;width:22px}.ticket_id_info_icon img{display:block;height:100%;width:100%}.ticket_id_info_icon:active{transform:scale(var(--scale-value))}.ticket_id_info_icon:focus-visible{outline:2px solid var(--clr-special-cyan);outline-offset:3px}.ticket_id_disclosure{align-items:center;display:inline-flex;gap:6px;min-width:0}.ticket_id_value{background-color:var(--clr-darker-blue);border:1px solid var(--clr-special-cyan);border-radius:var(--xs-radius);min-width:0;overflow:hidden;padding:2px 8px;text-overflow:ellipsis;white-space:nowrap}.ticket_id_copy_icon{align-items:center;background:#0000;border:0;cursor:pointer;display:inline-flex;height:16px;justify-content:center;padding:0;width:16px}.ticket_id_copy_icon img{display:block;height:100%;width:100%}.ticket_id_copy_icon:active{transform:scale(var(--scale-value))}.ticket_id_copy_icon:focus-visible{outline:2px solid var(--clr-special-cyan);outline-offset:3px}.chat_container_control:has(.ticket_id_disclosure_visible){overflow:visible}@container chat-controls (max-width: 31em){.ticket_id_info_icon{display:inline-flex}.ticket_id_disclosure{background-color:var(--clr-rgb-dark-blue);border:1px solid var(--clr-special-cyan);border-radius:var(--xs-radius);box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);display:none;left:0;max-width:80vw;padding:6px 12px;position:absolute;top:calc(100% + 8px);width:-webkit-max-content;width:max-content;z-index:5}.ticket_id_disclosure.ticket_id_disclosure_visible{display:inline-flex}}.add_user_button{color:#fff;cursor:pointer;font-size:.9rem;margin:5px auto 0;text-align:center;text-decoration:underline;width:6em}.add_user_button:hover{color:var(--clr-special-cyan)}#footer{align-items:flex-end;bottom:0;color:var(--clr-natural-white);display:flex;font-size:var(--fnt-size-small);left:0;position:fixed;right:0}#footer>p{padding:8px}.chat_buttons{display:flex;flex-shrink:0;gap:var(--size-action-button-gap)}.chat_buttons>.block_button{margin-left:var(--size-action-button-lead)}.reassign_button{background:var(--clr-gradient-cyan)}.close_button,.reassign_button{border:none;border-radius:20px;color:var(--clr-rgb-dark-grey);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);padding:7px;width:var(--size-button)}.close_button{background:var(--clr-gradient-yellow)}.close_button:active,.reassign_button:active{transform:scale(var(--scale-value))}.block_button{background:var(--clr-gradient-red);border:none;border-radius:20px;color:var(--clr-natural-white);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);padding:7px;width:var(--size-button)}.block_button:active{transform:scale(var(--scale-value))}.transcript_box{align-items:stretch;background-color:var(--clr-darker-blue);border-radius:12px;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);display:flex;flex-direction:column;max-width:calc(100vw - 32px);padding:24px;text-align:center;width:320px}.transcript_title{font-size:var(--fnt-size-medium);font-weight:var(--fnt-weight-medium);margin:0}.transcript_subtitle{color:var(--clr-natural-grey);font-size:var(--fnt-size-small);margin:6px 0 18px}.transcript_primary_button{background-color:var(--clr-special-cyan);border:none;border-radius:var(--xs-radius);color:var(--clr-rgb-dark-grey);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);padding:11px 14px}.transcript_primary_button:disabled{cursor:default;opacity:.6}.transcript_primary_button:active:not(:disabled){transform:scale(var(--scale-value))}.transcript_more_toggle{align-items:center;background:none;border:none;color:var(--clr-special-cyan);cursor:pointer;display:flex;font-size:var(--fnt-size-small);gap:6px;justify-content:center;margin-top:12px}.transcript_chevron{font-size:.9rem;line-height:1;transition:transform .2s ease}.transcript_chevron.is_open{transform:rotate(180deg)}.transcript_dropdown{border-top:1px solid #ffffff1a;display:flex;flex-direction:column;gap:10px;margin-top:12px;padding-top:14px}.transcript_dropdown_row{align-items:center;display:flex;gap:8px;justify-content:center}.transcript_secondary_button{background-color:initial;border:1px solid #ffffff40;border-radius:var(--xs-radius);color:var(--clr-natural-white);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);padding:8px 12px;white-space:nowrap}.transcript_secondary_button:hover:not(:disabled){border-color:var(--clr-special-cyan)}.transcript_secondary_button:disabled{cursor:default;opacity:.6}.transcript_secondary_button:active:not(:disabled){transform:scale(var(--scale-value))}.transcript_info{align-items:center;border:1px solid var(--clr-natural-grey);border-radius:50%;color:var(--clr-natural-grey);cursor:help;display:inline-flex;flex-shrink:0;font-family:Georgia,Times New 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var(--def-warning-color)}.transcript_days_label{color:var(--clr-natural-grey);font-size:var(--fnt-size-small)}.transcript_status{font-size:var(--fnt-size-small);margin:16px 0 0;min-height:18px}.transcript_status_sent{color:var(--clr-special-cyan)}.transcript_status_error,.transcript_status_invalid_days{color:var(--def-warning-color)}.transcript_cancel_button{background:none;border:none;color:var(--clr-natural-grey);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);margin-top:16px;padding:6px}.transcript_cancel_button:hover:not(:disabled){color:var(--clr-natural-white)}.transcript_cancel_button:disabled{cursor:default;opacity:.6}.controls_details_container{display:flex;flex-direction:column}.button_attach,.button_send{align-items:center;background:#0000;border:none;cursor:pointer;display:flex;height:100%;justify-content:center;outline:none;transition:transform .3s}.button_attach{margin-left:10px;margin-right:10px}.button_attach img{height:25px;width:25px}.button_attach:hover,.button_send:hover{transform:scale(1.2)}.button_attach:active,.button_send:active{transform:scale(var(--scale-value))}.modal-overlay{align-items:center;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background-color:#00000080;display:flex;height:100vh;justify-content:center;left:0;position:fixed;top:0;width:100vw;z-index:1000}.warning_box{background:#333;border-radius:10px;box-shadow:var(--def-box-shadow);color:#fff;padding:20px}.warning_box button{border:none;border-radius:20px;box-shadow:0 4px 8px #0003;color:#000;cursor:pointer;font-size:var(--fnt-size-small);font-weight:700;margin-top:20px;margin-inline:10px;min-width:50px;padding-block:5px;transition:background-color .3s,box-shadow 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1;margin-inline:0}.chat_container_wrap,.chat_shell{max-width:none;min-width:0;width:100%;z-index:2}.chat_shell{display:flex;grid-column:2;position:relative}.modal_overlay{background-color:#00000080;height:100vh;width:100vw;z-index:1200}.centered_content_page{align-items:center;color:var(--clr-natural-white);display:flex;flex-direction:column;justify-content:center;min-height:100vh}.login_page_wrapper{background-color:#22293333;min-height:15em;padding:3em}.login_page_wrapper,.register_page_wrapper{align-items:center;border-radius:var(--size-default-radius);box-shadow:0 3px 15px #00000029,0 3px 15px #0000003b;display:flex;flex-direction:column;justify-content:center;min-width:15em}.register_page_wrapper{background-color:var(--clr-rgb-dark-blue);padding:1em 3em 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var(--clr-rgb-grey);border-radius:10px;bottom:4em;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);height:110px;max-width:70%;overflow:hidden;position:absolute;right:1.2em;z-index:1100}.emoji_inner_wrap{display:flex;flex-wrap:wrap;height:100%;overflow-x:hidden;overflow-y:auto}.emoji_row{display:flex;flex-wrap:wrap;width:100%}.emoji{cursor:pointer;font-size:22px;margin:3px;user-select:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none}.emoji:active{transform:scale(var(--scale-value))}.emoji_button{color:#fff;height:25px;width:25px}.chat_container.blurry .msg_container{filter:blur(5px)}.chat_container.blurry .drag_drop{z-index:999}.drag_drop{align-items:center;border-radius:var(--size-default-radius);display:flex;height:100%;justify-content:center;left:0;position:absolute;text-align:center;top:0;width:100%}.drag_drop_text_wrap{border-radius:20px;box-shadow:0 30px 90px #0006;margin-bottom:40px;padding:30px}.file_send_error{border:1px solid 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var(--clr-special-cyan);display:flex;height:40px;justify-content:center;width:100%}.cancel_file_send_icon{cursor:pointer;height:30px;margin-right:5px;position:absolute;right:0;width:30px}.cancel_file_send_icon:active{transform:scale(var(--scale-value))}.file_icon{height:30px;left:0;width:30px}.file_details_body,.file_icon{margin-left:5px;position:absolute}.file_details_body{color:#fff;display:flex;flex-direction:column;font-size:var(--fnt-size-small);justify-content:center;top:40%}.button_send_file{background:#0000;border:none;cursor:pointer;height:20px;outline:none;position:absolute;right:10px;top:70%}.button_send_file:active{transform:scale(var(--scale-value))}.file_details_content{margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.handled_by_text{font-size:.95rem;font-size:var(--fnt-size-small);font-weight:600;text-align:right}.welcome_text{color:var(--clr-natural-white);font-size:var(--fnt-size-medium);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header_username{margin-left:5px}.footer_control,.notification_bell{border-radius:15px;cursor:pointer;padding:5px;width:30px}.notification_bell{-webkit-tap-highlight-color:transparent;-webkit-user-select:none;user-select:none}.footer_control:active,.notification_bell:active{transform:scale(var(--scale-value-lower))}.footer_control:hover{background-color:#555050}.footer_controls_mobile{display:flex;gap:20px}.sidebar_space{padding-top:4em}.sidebar_outside_wrap{align-self:stretch;box-sizing:border-box;display:flex;flex-direction:column;height:calc(100vh - var(--size-layout-header-height));max-height:calc(100vh - var(--size-layout-header-height));max-width:var(--size-sidebar-width);min-width:12em;position:relative;transition:width var(--duration-layout-transition) ease,min-width var(--duration-layout-transition) ease,max-width var(--duration-layout-transition) ease;width:var(--size-sidebar-width)}.sidebar_background{flex:1 1;min-height:0;overflow-x:hidden;overflow-y:auto}.sidebar_background,.sidebar_toggle{background-color:var(--clr-background-transparent)}.sidebar_toggle{align-items:center;border:none;border-radius:var(--size-layout-toggle-radius);cursor:pointer;display:flex;justify-content:center;left:var(--size-layout-toggle-inset);min-height:var(--size-layout-toggle-hit-area);min-width:var(--size-layout-toggle-hit-area);padding:var(--size-layout-toggle-padding);position:absolute;top:var(--size-layout-toggle-top);z-index:var(--z-index-layout-toggle)}.sidebar_toggle 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#23799399;bottom:0;display:flex;justify-content:space-between;padding-block:10px;width:100%}.private_chat_bottom_controls{display:flex;gap:15px;margin-right:10px}.right_header_controls{align-items:center;display:flex;gap:20px;grid-column:3;justify-content:flex-end;min-width:0;z-index:1}.inbox_button{cursor:pointer;height:35px;width:35px}.inbox_button:active{transform:scale(var(--scale-value-lower))}.notifications_bubble{align-items:center;background-color:red;border-radius:50%;color:#fff;display:flex;font-size:12px;font-weight:700;height:18px;justify-content:center;position:absolute;right:14px;top:15px;width:18px;z-index:1100}.notifications_container_wrapper{background-color:var(--clr-rgb-dark-blue);border-radius:10px;box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;margin-right:50px;margin-top:75px;max-height:30vh;min-height:9vh;min-width:30vh;overflow:hidden;position:fixed;right:0;top:0;transition:opacity .35s ease-in-out;z-index:1200}.notifications_container_wrapper_inactive{display:none;opacity:0;pointer-events:none;position:absolute}.notification_box_header{align-items:center;border-bottom:1px solid #23799399;color:var(--clr-natural-white);display:flex;justify-content:center;padding-bottom:5px;padding-top:10px;position:relative;width:100%}.clear_notifications_button{cursor:pointer;font-size:var(--fnt-size-small);position:absolute;right:10px;-webkit-user-select:none;user-select:none}.clear_notifications_button:hover{color:var(--clr-special-cyan);text-decoration:underline}.clear_notifications_button:active{transform:scale(var(--scale-value-lower))}.notifications_container_body{align-items:center;display:flex;flex-direction:column;max-height:100%;overflow-y:auto;padding:5px}.notification_body{align-items:center;display:flex;text-align:center}.notification_wrapper{border-radius:10px;display:flex;margin-top:5px;padding:5px}.notification_content{align-items:center;color:var(--clr-natural-white);display:flex;font-size:var(--fnt-size-small);gap:10px;max-height:30px;text-align:center}.letter_img{height:20px;width:20px}.notification_day_section{color:#fff;margin-bottom:5px;text-align:center;width:100%}.notification_day_title{font-size:15px;font-weight:700}.notification_name{font-size:15px;font-weight:500}.notification_timestamp{font-size:12px;margin-right:auto}.notification_ticketid_container{display:flex;gap:7px}.notification_ticketid{cursor:pointer;text-decoration:underline}.notification_ticketid:hover{color:var(--clr-special-cyan)}.empty_inbox_text{color:var(--clr-natural-white);font-size:var(--fnt-size-small);margin-top:10px}.footer_button_wrap{flex-direction:column;font-weight:600;text-align:center}.footer_button_wrap,.main_search_box{align-items:center;display:flex;justify-content:center}.main_search_box{background-color:var(--clr-background-transparent);background-color:var(--clr-rgb-dark-blue);border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);height:40px;margin-top:10px;min-width:20%;overflow:hidden;z-index:3}.main_search_box_inactive{height:0;pointer-events:none;z-index:1}.main_search_box_inactive .main_input_search_icon,.main_search_box_inactive .main_search_input{pointer-events:none;visibility:hidden}.main_search_input{background-color:initial;border:0;box-sizing:border-box;color:#fff;height:calc(100% - 20px);margin-left:10px;outline:none;padding:5px;width:calc(100% - 20px)}.main_input_search_icon{cursor:pointer;height:25px;margin-right:10px;width:25px}.main_input_search_icon:active{transform:scale(var(--scale-value))}.mobile_header_wrap{align-items:center;display:flex;width:100%}.notification_control{margin-right:10px;position:absolute;right:0}.pwa_notification_prompt{align-items:center;background:var(--clr-rgb-dark-blue);border:1px solid #5cf6fcb3;border-radius:12px;box-shadow:var(--def-box-shadow);color:#fff;display:flex;gap:16px;justify-content:space-between;left:50%;padding:14px 16px;position:fixed;top:9vh;transform:translateX(-50%);width:min(92vw,680px);z-index:2900}.pwa_notification_prompt p{line-height:1.35;margin:4px 0 0}.pwa_notification_prompt button{background:var(--clr-natural-white);border:0;border-radius:8px;color:var(--clr-rgb-dark-blue);cursor:pointer;flex:0 0 auto;font-weight:700;min-height:42px;padding:8px 14px}.pwa_notification_prompt button:disabled{cursor:not-allowed;opacity:.55}.pwa_notification_error{color:#ffb6b6;font-weight:600}@media (max-width:700px){.pwa_notification_prompt{align-items:stretch;flex-direction:column}.pwa_notification_prompt button{width:100%}}.notifications_status_wrap{align-items:center;background-color:var(--clr-rgb-dark-blue);border-radius:10px;box-shadow:var(--def-box-shadow);color:#fff;display:flex;font-size:var(--fnt-size-medium);height:50px;justify-content:center;left:50%;margin-top:8vh;padding-inline:10px;position:fixed;text-align:center;transform:translate(-50%,-50%);transition:opacity .35s ease-in-out;z-index:3000}.notifications_status_wrap_inactive{display:none;opacity:0;position:fixed;transition:opacity .35s ease-in-out}.fast_scroll_button{align-items:center;background-color:var(--clr-rgb-dark-blue);border:1px solid #23799399;border-radius:50%;bottom:4em;color:var(--clr-natural-white);cursor:pointer;display:flex;height:40px;justify-content:center;opacity:1;overflow:hidden;position:absolute;right:1.2em;transition:opacity .35s ease-in-out;-webkit-user-select:none;user-select:none;visibility:visible;width:40px;z-index:1100}.fast_scroll_button_inactive{opacity:0;position:fixed;transition:opacity .35s ease-in-out;visibility:hidden}.fast_scroll_button:active{transform:scale(var(--scale-value))}.fast_scroll_arrow{color:var(--clr-special-cyan)}.message_video_wrap{align-items:center;cursor:pointer;display:flex;justify-content:center;padding:3px}.message_video{max-height:90%;max-width:90%}.message_video_wrap:active{transform:scale(var(--scale-value))}.message_video_time{bottom:5px;font-size:var(--fnt-size-xsmall);margin-right:5px;position:absolute;right:5px}.video_thumbnail{border-radius:15px;cursor:pointer;height:200px;width:200px}.video_play_button{height:50px;position:absolute;width:50px}.lang_button{cursor:pointer;text-decoration:underline;-webkit-user-select:none;user-select:none}.lang_button:hover{color:var(--clr-special-cyan)}.lang_button:active{transform:scale(var(--scale-value))}.language_selection_container{height:100%;padding:20px}.lang_selection_title{color:#fff;font-size:1.2rem;margin-top:5px;text-align:center}.language_list{flex-grow:1;margin-top:1.5em;max-height:60%;overflow-y:auto;width:100%}.lang_option{border-radius:7px;color:#fff;cursor:pointer;display:flex;font-size:.83rem;justify-content:space-between;padding:10px;-webkit-user-select:none;user-select:none}.lang_option:hover{background-color:#2b323d}.lang_option:active{transform:scale(.98)}.back_button_container{display:flex;justify-content:center;margin-top:auto}.back_button{border:none;color:#fff;cursor:pointer;font-size:14px;margin-top:8px;text-decoration:underline;-webkit-user-select:none;user-select:none}.back_button:active{transform:scale(var(--scale-value))}.main_loader{align-items:center;display:flex;justify-content:center;left:50%;position:fixed;top:50%;transform:translate(-50%,-50%)}.user_guide_btn{cursor:pointer;text-decoration:none}.user_guide_btn:hover{color:var(--clr-special-cyan);text-decoration:underline}.user_guide_btn:visited{color:var(--clr-natural-white)}.footer_bottom_container{display:flex;gap:10px;margin-bottom:3px;margin-left:3px}.url_container{align-items:center;border-radius:6px;display:flex;flex-direction:column;gap:5px;justify-content:flex-start;margin-top:10px;max-height:150px;min-height:200px;overflow-y:auto;width:100%}.inner_url_container{display:flex;flex-direction:column;gap:10px}.url{color:var(--clr-natural-white)}.url_wrap{display:flex;flex-direction:column;gap:3px}.not_changed_url{color:var(--clr-natural-white);font-weight:500}.url_timestamp{color:var(--clr-natura-grey);font-size:.9rem}.action_log_panel{align-self:stretch;background-color:var(--clr-background-transparent);border-radius:var(--xs-border-radius);box-shadow:var(--def-box-shadow);display:flex;flex:0 0 auto;flex-direction:column;min-width:0;position:relative;width:min(15em,40%);width:min(var(--action-log-width,15em),40%);z-index:2}.action_log_panel_collapsed{box-shadow:none;overflow:hidden;visibility:hidden;width:0}.action_log_resize_handle{bottom:0;cursor:ew-resize;left:0;position:absolute;top:0;width:14px;z-index:4}.action_log_divider_icon{height:100px;left:0;pointer-events:none;position:absolute;top:50%;transform:translate(-50%,-50%);width:auto}.action_log_tabs{border-bottom:1px solid #23799399;display:flex}.action_log_tab{background:none;border:none;border-bottom:2px solid #0000;color:var(--clr-natural-grey);cursor:pointer;flex:1 1;font-size:.82rem;font-weight:600;padding:.6rem .4rem;white-space:nowrap}.action_log_tab:hover{color:var(--clr-natural-white)}.action_log_tab_active{border-bottom-color:var(--clr-special-cyan);color:var(--clr-special-cyan)}.action_log_footer{display:flex;justify-content:flex-start;padding:.4rem .8rem}.action_log_reset{background:none;border:none;color:var(--clr-natural-grey);cursor:pointer;font-size:1.2rem;line-height:1;padding:0 .3rem}.action_log_reset:hover{color:var(--clr-special-cyan)}.action_log_header{align-items:center;border-bottom:1px solid #23799399;display:flex;justify-content:space-between;padding:.8rem 1rem}.action_log_title{color:var(--clr-natural-white);font-size:var(--fnt-size-large);margin:0;white-space:nowrap}.action_log_close{background:none;border:none;color:var(--clr-natural-white);cursor:pointer;font-size:1.5rem;line-height:1;padding:0 .3rem}.action_log_close:hover{color:var(--clr-special-cyan)}.action_log_body{display:flex;flex:1 1;flex-direction:column;gap:1rem;overflow-y:auto;padding:1rem}.action_log_section{display:flex;flex-direction:column;gap:.6rem}.action_log_section_title{color:var(--clr-special-cyan);font-size:var(--fnt-size-medium);letter-spacing:.04em;margin:0;text-transform:uppercase}.action_log_empty{color:var(--clr-natural-grey);font-size:.9rem;margin:0}.action_log_item{background-color:var(--clr-rgb-dark-blue);border-radius:8px;display:flex;flex-direction:column;gap:2px;min-width:0;padding:.5rem .6rem}.action_log_device,.action_log_url{color:var(--clr-natural-white);font-size:.92rem;margin:0}.action_log_device{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.action_log_url{-webkit-line-clamp:3;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden;word-break:break-all}.action_log_meta{color:var(--clr-natural-grey);font-size:.8rem;margin:0}.action_log_period{color:var(--clr-natural-white);font-size:.8rem;margin:0}.action_log_refresh{color:var(--clr-natural-grey);font-size:.76rem;font-style:italic;margin:2px 0 0}.action_log_refresh_pill{background-color:var(--clr-special-cyan);border-radius:999px;color:var(--clr-rgb-dark-blue);display:inline-block;font-size:.72rem;font-style:normal;font-weight:700;margin-right:6px;min-width:2.4em;padding:1px 6px;text-align:center}.action_log_label{color:var(--clr-natural-grey);font-size:.72rem;letter-spacing:.04em;margin:0;text-transform:uppercase}.action_log_label:not(:first-child){margin-top:6px}.action_log_value{color:var(--clr-natural-white);font-size:.9rem;margin:0;overflow-wrap:anywhere}.test_div{border:1px solid red;height:100px;width:100px}@keyframes blink{0%{background-color:#fa6c00}50%{background-color:initial}to{background-color:#fa6c00}}.blinking{animation:blink 1s infinite}@media (min-width:481px){.home_workspace{align-content:stretch;align-items:stretch;box-sizing:border-box;column-gap:var(--size-layout-panel-gap);height:calc(100vh - var(--size-layout-header-height));height:calc(100dvh - var(--size-layout-header-height));min-height:0;overflow:hidden;padding-bottom:0;padding-left:var(--size-layout-workspace-inline-inset);padding-right:0;padding-top:var(--size-layout-workspace-block-gap);row-gap:var(--size-layout-item-gap)}.chat_main_container{display:contents}.chat_main_container>.chat_container_control{grid-column:2;grid-row:1;margin-bottom:0}.tickets_container{grid-column:1;grid-row:1/3;height:100%;max-height:none;min-height:0}#footer{grid-column:1/3;grid-row:3;position:static}.chat_shell{grid-column:2;grid-row:2}.chat_container_wrap,.chat_shell{display:flex;height:100%;min-height:0}.chat_container_wrap{flex-direction:column}.chat_container{height:auto;max-height:none}.chat_container,.msg_container{flex:1 1 auto;min-height:0}.action_log_body{min-height:0}.private_chat_container{grid-column:2;grid-row:2;right:0}.sidebar_outside_wrap{align-self:stretch;grid-column:3;grid-row:1/-1;height:auto;margin-top:calc(var(--size-layout-workspace-block-gap)*-1);max-height:none;min-height:0}.sidebar_background{box-shadow:var(--def-box-shadow)}}@media (max-width:1200px){.sidebar_space{display:none}.main_container:not(.chat_main_container){justify-content:center;margin-right:0;max-width:100%;padding:1em}.login_page_wrapper{min-width:auto;padding:8%}.input{margin-block:1em;min-width:auto}.centered_content_page{min-height:80vh}.ticket_logo{height:35px;margin-bottom:5px;margin-left:20px;position:static;width:35px}.ticket_container{align-items:center;display:flex;flex-direction:column;flex-wrap:wrap;justify-content:center;padding-top:5px}.ticket_username{margin-block:10px;max-width:80%;padding-right:0}.ticket_id{display:inline-block;max-width:80%;overflow-wrap:break-word;text-align:center;white-space:pre-line;word-break:break-word}.ticket_metadata_row{display:flex;max-width:80%;padding-right:0}.ticket_actions{align-items:center;display:flex;flex-wrap:wrap;gap:10px;justify-content:space-evenly;margin-top:12px;width:100%}.modal_overlay{background-color:initial;inset:0;position:fixed}.message_image_active{border-radius:16px;max-height:none;max-width:100%;object-fit:cover;transform:scale(.99)}.pinned_container{max-width:50%}.file_details_wrap{width:60%}.welcome_text{display:none}}@media (max-width:480px){.home_workspace{display:block}.chat_main_container{align-content:stretch;align-items:stretch;box-sizing:border-box;gap:var(--size-layout-item-gap);grid-template-columns:minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);height:100vh;height:100dvh;justify-content:center;margin-right:0;max-width:100%;min-height:0;overflow:hidden;padding:calc(var(--size-layout-mobile-header-reserve) + var(--size-layout-workspace-block-gap)) var(--size-layout-workspace-block-gap) calc(var(--size-layout-mobile-footer-reserve) + var(--size-layout-workspace-block-gap))}.private_chat_container{grid-column:1/2;grid-row:2}.chat_shell,.tickets_container{grid-column:1}.chat_main_container.chat_main_container_mobile_conversation>.tickets_container,.chat_main_container.chat_main_container_mobile_tickets>.chat_container_control,.chat_main_container.chat_main_container_mobile_tickets>.chat_shell{display:none}.chat_container_wrap{flex:1 1 100%;min-width:0;width:100%}.chat_shell{width:100%}.chat_main_container.chat_main_container_with_action_log .chat_container_wrap{display:none}.chat_main_container.chat_main_container_with_action_log .action_log_panel{width:100%}.action_log_resize_handle{display:none}.tickets_container{border-radius:10px;height:60vh;max-width:100%;min-width:100%;overflow-y:auto;width:100%}.tickets_container_title{margin-top:0;padding-bottom:0;text-align:center}.main_closed_tickets_container{height:auto;padding:1em}.closed_tickets_container{flex:0 0 100%;order:3}.chat_container_control{align-items:center;flex-direction:row;flex-wrap:nowrap;gap:8px;justify-content:space-between;order:1}.controls_container{align-items:center;display:flex;flex:0 1 auto;flex-direction:row;justify-content:flex-end;min-width:0}.controls_details_container{min-width:0}.controls_details_container .light_para{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.small_title{margin-left:0}.header_wrap{background-color:var(--clr-background-transparent);display:flex;flex-direction:column;min-height:7vh;padding-inline:0;padding-bottom:4px;position:fixed;text-align:center;top:0;width:100%;z-index:1000}.welcome_msg{margin-top:1em}#footer{align-items:center;background-color:var(--clr-background-transparent);display:flex;flex-direction:column;justify-content:space-around;min-height:10vh;position:fixed}.chat_container{height:50vh;margin-top:10px}.chat_main_container>.chat_container_control{grid-column:1;grid-row:1;margin-bottom:0}.chat_main_container>.tickets_container{grid-row:1/-1;height:100%;max-height:none;min-height:0}.chat_main_container>.chat_shell{display:flex;grid-row:2;height:100%;min-height:0}.chat_main_container .chat_container_wrap{display:flex;flex-direction:column;height:100%;min-height:0}.chat_main_container .chat_container{flex:1 1 auto;height:auto;margin-top:0;max-height:none;min-height:0}.chat_main_container .msg_container{flex:1 1 auto;min-height:0}.chat_main_container_with_action_log .action_log_body{min-height:0}}.chat_container_control{container:chat-controls/inline-size}.chat_action_buttons{align-items:center;display:flex;gap:var(--size-action-button-gap)}.segmented_action_pill{align-items:center;border-radius:20px;display:none;overflow:hidden}.pill_segment{align-items:center;border:none;cursor:pointer;display:flex;height:30px;justify-content:center;padding:0;width:2.25em}.pill_segment:active{transform:scale(var(--scale-value))}.pill_segment:focus-visible{outline:2px solid var(--clr-special-cyan);outline-offset:-2px}.pill_segment_red{background:var(--clr-gradient-red)}.pill_segment_cyan{background:var(--clr-gradient-cyan)}.pill_segment_yellow{background:var(--clr-gradient-yellow)}.pill_segment_icon{display:block;height:15px;pointer-events:none;width:15px}@container chat-controls (max-width: 47em){.chat_action_buttons{display:none}.segmented_action_pill{display:flex}}.bubbles_modal_overlay{align-items:center;background-color:#0009;display:flex;inset:0;justify-content:center;position:fixed;z-index:1000}.bubbles_modal{background-color:var(--clr-rgb-modal-blue);border-radius:var(--smaller-radius);box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);display:flex;height:24em;overflow:hidden;width:min(40em,90%)}.bubbles_modal h3{flex-shrink:0;font-size:var(--fnt-size-medium);margin-bottom:12px;overflow:hidden;text-align:center;text-decoration:underline;text-overflow:ellipsis;white-space:nowrap}.bubbles_modal_list{border-right:1px solid var(--clr-light-cyan);display:flex;flex-direction:column;overflow-y:auto;padding:15px;width:35%}.bubbles_modal_list_item{border-radius:var(--xs-radius);cursor:pointer;flex-shrink:0;font-size:var(--fnt-size-small);overflow:hidden;padding:8px 10px;text-overflow:ellipsis;-webkit-user-select:none;user-select:none;white-space:nowrap}.bubbles_modal_list_item:hover{color:var(--clr-special-cyan)}.bubbles_modal_list_item_selected{background-color:var(--clr-light-cyan)}.bubbles_modal_content{display:flex;flex-direction:column;padding:15px;width:65%}.bubbles_modal_content_text{flex:1 1;font-size:var(--fnt-size-small);overflow-wrap:break-word;overflow-y:auto;white-space:pre-wrap}.bubbles_modal_empty{color:var(--clr-natural-grey);font-size:var(--fnt-size-small);margin:auto;text-align:center}.bubbles_modal_use_button{align-self:center;background:var(--clr-gradient-cyan);border:none;border-radius:var(--size-default-radius);color:var(--clr-natural-white);cursor:pointer;font-size:var(--fnt-size-small);margin-top:12px;padding:8px 20px}.bubbles_modal_use_button:active{transform:scale(var(--scale-value))}.chat_container_control{container-name:chat-controls;container-type:inline-size;position:relative}.chat_container_control:has(.chat_controls_open){overflow:visible;z-index:1250}.chat_controls{margin:0 auto;position:relative}.chat_controls,.controls_icons{align-items:flex-end;display:flex}.controls_icons{flex-shrink:0;margin:0}.controls_icon_item{align-items:center;background:#0000;border:none;box-sizing:border-box;cursor:pointer;display:inline-flex;min-width:0;padding:0}.controls_icon_item:last-child .search_button{margin-right:0}.controls_icon_label{display:none}.controls_folder_button{align-items:center;background:#0000;border:1px solid var(--clr-rgb-grey);border-radius:var(--xs-radius);box-sizing:border-box;cursor:pointer;display:none;height:30px;justify-content:center;padding:2px;width:30px}.controls_folder_button:hover{border-color:var(--clr-special-cyan)}.controls_folder_button:active{transform:scale(var(--scale-value))}.controls_folder_button:focus-visible,.controls_icon_item:focus-visible{outline:2px solid var(--clr-special-cyan);outline-offset:3px}.controls_folder_grid{grid-gap:2px;display:grid;gap:2px;grid-template-columns:repeat(2,1fr);grid-template-rows:repeat(2,1fr);height:100%;width:100%}.controls_folder_thumb{height:100%;min-height:0;min-width:0;object-fit:contain;width:100%}@container chat-controls (max-width: 21em){.controls_folder_button{display:inline-flex}.controls_icons{align-items:stretch;background-color:var(--clr-dark-blue);border:1px solid var(--clr-rgb-grey);border-radius:10px;box-shadow:var(--def-box-shadow);box-sizing:border-box;display:none;flex-direction:column;gap:4px;left:0;margin:0;padding:8px;position:absolute;top:calc(100% + 6px);width:min(12em,calc(100vw - 16px));z-index:1150}.chat_controls_open .controls_icons{display:flex}.controls_icon_item{border-radius:var(--xs-radius);gap:10px;padding:6px 8px;width:100%}.controls_icon_item:hover{background-color:var(--clr-rgb-grey)}.controls_icons .search_button{height:22px;margin-right:0;width:22px}.controls_icon_label{color:var(--clr-natural-white);display:inline;font-size:var(--fnt-size-small);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}}@media (min-width:481px){.chat_main_container>.tickets_container:has(.tickets_list){overflow-y:hidden}.chat_main_container .tickets_container_body{flex:1 1 auto;min-height:0}.chat_main_container .tickets_container_header{flex:0 0 auto}.chat_main_container .tickets_list{align-items:center;box-sizing:border-box;display:flex;flex:1 1 auto;flex-direction:column;gap:var(--size-layout-item-gap);min-height:0;overflow-x:hidden;overflow-y:auto;padding-inline:var(--size-layout-ticket-inset);scrollbar-color:var(--clr-scroll-blue) #0000;scrollbar-width:thin;width:100%}.chat_main_container .tickets_list::-webkit-scrollbar{width:var(--size-scrollbar)}.chat_main_container .tickets_list::-webkit-scrollbar-track{background:var(--clr-scroll-track);border-radius:var(--size-default-radius)}.chat_main_container .tickets_list::-webkit-scrollbar-thumb{background:var(--clr-scroll-blue);border-radius:var(--size-default-radius)}.chat_main_container .tickets_list::-webkit-scrollbar-thumb:hover{background:var(--clr-scroll-hover)}}.chat_main_container .msg_container{flex:1 1 auto;min-height:0}.chat_main_container .chat_container_control,.chat_main_container .input_container{flex:0 0 auto}.chat_main_container .chat_container_wrap{box-sizing:border-box;display:flex;flex-direction:column;height:100%;max-height:100%;min-height:0}.chat_main_container .chat_container{flex:1 1 auto;height:auto;max-height:none;min-height:0}.chat_main_container .action_log_panel,.chat_main_container .chat_shell,.chat_main_container>.tickets_container{box-sizing:border-box}.outbound_whatsapp_modal{background:#202b38;border:1px solid #5cf6fc47;border-radius:16px;box-shadow:var(--def-box-shadow);box-sizing:border-box;color:var(--clr-natural-white);max-height:calc(100vh - 32px);overflow-y:auto;padding:28px;position:relative;width:min(560px,calc(100vw - 32px))}.outbound_whatsapp_client_card,.outbound_whatsapp_modal form,.outbound_whatsapp_modal label,.outbound_whatsapp_preview{display:flex;flex-direction:column}.outbound_whatsapp_modal form{gap:12px}.outbound_whatsapp_modal h2{margin:0}.outbound_whatsapp_intro{color:#c7d2dc;margin:0 0 8px}.outbound_whatsapp_modal label{font-weight:600;gap:6px}.outbound_whatsapp_modal input,.outbound_whatsapp_modal select{background:#18222d;border:1px solid #506174;border-radius:8px;box-sizing:border-box;color:var(--clr-natural-white);min-height:40px;padding:8px 10px;width:100%}.outbound_whatsapp_modal button{background:var(--clr-special-cyan);border:0;border-radius:20px;color:#101820;cursor:pointer;font-weight:700;min-height:40px;padding:8px 16px}.outbound_whatsapp_modal button:disabled{cursor:not-allowed;opacity:.55}.outbound_whatsapp_close{background:#0000!important;color:var(--clr-natural-white)!important;font-size:26px;min-height:36px!important;padding:0!important;position:absolute;right:12px;top:12px;width:36px}.outbound_whatsapp_actions,.outbound_whatsapp_lookup_row{display:flex;gap:10px}.outbound_whatsapp_lookup_row input{flex:1 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.sidebar_background{max-height:100%;overflow-y:auto}.register_page{align-items:center;display:flex;justify-content:center;min-height:85vh;padding:20px}.register_form_box{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background-color:var(--form-bg);border-radius:12px;color:var(--text-dark);max-width:400px;padding:40px 30px;text-align:center;width:100%}.register_form_box h1{color:var(--clr-natural-white);font-size:1.8rem;margin-bottom:10px}.register_form_box p{color:var(--clr-natural-white);font-size:.95rem;margin-bottom:20px}.separator_line{border-top:1px solid #3a3c41;margin:25px 0}.register_condition{color:grey!important}.register_form{display:flex;flex-direction:column;gap:15px}.register_form 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img{height:2em;width:2em}.admin_panel_main_content{left:0;position:fixed;right:0}.admin_content_section_wrapper,.admin_panel_main_content{align-items:center;display:flex;height:100%;justify-content:center}.admin_content_section_wrapper{width:100%}.admin_sections_content_wrap{align-items:center;display:flex;flex-direction:column;height:100%;margin-left:10rem;overflow:auto;width:100%}.add_user_icon{border-radius:15px;height:50px;margin-bottom:7.5em;margin-right:.7em;margin-top:6em;padding:3px;position:absolute;right:0;top:0;transition:background-color .2s;width:50px}.add_user_icon:hover{background-color:var(--clr-rgb-grey);cursor:pointer}.add_user_icon:active{transform:scale(var(--scale-value))}.admin_agents_widgets_wrap{align-items:center;display:flex;gap:4em;height:auto;margin-bottom:2em;margin-top:7em;max-width:90%;top:0}.widget_wrap{background-color:var(--clr-background-transparent);border-radius:10px;box-shadow:var(--def-box-shadow);gap:.6em;height:9em;justify-content:center;padding:.5em .75em;width:20em}.widget_title_wrap,.widget_wrap{align-items:center;display:flex;flex-direction:column}.widget_title_wrap{text-align:center}.widget_platform_stats{align-items:center;display:flex;flex-direction:row;gap:1.5em;justify-content:center}.widget_count{color:var(--clr-natural-white);font-size:35px;font-weight:600}.widget_title{color:#a1a1a1;font-size:13}.widget_stats{align-items:center;display:flex;flex-direction:column;gap:5px;justify-content:center}.widget_icon{height:35px;width:35px}.admin_agents_table_wrap{display:flex;height:500px;margin-top:2em;width:100%}.admin_table{border-collapse:collapse;font-size:.9rem;overflow:hidden}.table-container{background-color:var(--clr-background-transparent);border-radius:10px;box-shadow:var(--def-box-shadow);height:90%;margin-bottom:5rem;max-width:90%;overflow-y:auto;width:100%}.admin_table_header{border:none;text-align:center}.admin_table_header_clients{border:none;text-align:left}.admin_table_data_client{width:5%}.admin_table thead 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th{border:none}.user_profile_section_wrapper{align-items:center;display:flex;height:100%;justify-content:center;width:100%}.admin_user_profile_wrap{background-color:var(--clr-background-transparent);border-radius:var(--smaller-radius);box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;height:14em;max-width:19%;min-width:19%;padding-inline:15px;padding-bottom:10px;padding-top:10px}.admin_user_profile_top_bar{align-items:center;color:#fff;display:flex;gap:10px;height:2em;position:relative;width:100%}.admin_user_top_details{align-items:center;display:flex;font-size:16px;gap:10px}.admin_user_profile_top_bar img{height:30px;width:30px}.admin_user_profile_controls{display:flex;gap:10px;position:absolute;right:0}.admin_user_profile_controls img{cursor:pointer;height:20px;width:20px}.admin_user_profile_controls img:active{transform:scale(var(--scale-value))}.admin_user_main_box{color:var(--clr-natural-white);display:flex;flex-direction:column;font-size:15px;gap:15px;margin-top:20px;overflow:hidden;overflow-y:auto;width:100%}.admin_user_info_row{align-items:center;display:flex;gap:10px;max-width:100%}.admin_user_info_row p{word-wrap:break-word;margin:0;max-width:100%;white-space:normal}.admin_user_info_row 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input{background-color:#c8c8c81a;background-color:initial;border:none;border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);color:#fff;margin-bottom:10px;outline:none;padding-block:8px;padding-left:10px;padding-right:10px}.input_label{color:#fff;font-size:var(--fnt-size-small);margin-bottom:2px}.edit_profile_submit{bottom:0;color:#fff;cursor:pointer;text-decoration:underline;-webkit-user-select:none;user-select:none}.edit_profile_submit:active{transform:scale(var(--scale-value))}.edit_profile_submit:hover{color:var(--clr-special-cyan)}.change_profile_pic_wrap{color:#fff;display:flex;gap:5em}.profile_icon{border-radius:50%;height:23px;margin-right:10px;vertical-align:middle;width:23px}.change_photo_button{cursor:pointer;font-size:var(--fnt-size-small);text-decoration:underline}.change_photo_button:active{transform:scale(var(--scale-value))}.change_photo_button:hover{color:var(--clr-special-cyan)}.loader_container{align-items:center;display:flex;justify-content:center;left:50%;position:absolute;top:50%;transform:translate(-50%,-50%)}.edit_profile_controls{display:flex;gap:10px;justify-content:center;width:100%}.bubble_create_container_wrap{background-color:var(--clr-background-transparent);border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;margin-top:7%;min-width:42%;padding:10px}.bubble_create_container_wrap textarea{background-color:#c8c8c81a;background-color:initial;border:none;border-radius:10px;box-shadow:0 1px 3px #0000001f,0 1px 4px #0000003d;color:#fff;display:block;margin:10px auto;outline:none;padding:8px 10px;width:90%}.bubble_create_container_wrap h2{color:#fff;font-size:1.2rem;text-align:center;text-decoration:underline}.bubble_container_body{align-content:center;display:flex;justify-content:center;margin-top:20px}.create_bubbles,.current_bubbles{display:flex;flex-direction:column;padding:10px;width:50%}.current_bubbles{border-right:1px solid #fff}.create_bubbles p{color:#fff;font-size:var(--fnt-size-small);margin-top:20px;text-align:center}.create_bubbles input{background-color:#c8c8c81a;background-color:initial;border:none;border-radius:10px;box-shadow:0 1px 3px #0000001f,0 1px 4px #0000003d;color:#fff;margin-top:10px;outline:none;padding-block:8px;padding-left:10px;padding-right:10px}.create_bubbles h3,.current_bubbles 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.bubble_error_message{color:var(--def-error-color);margin-top:10px}.bubble_edit_wrap{background-color:var(--clr-background-transparent);border-radius:15px;box-shadow:0 1px 3px #0000001f,0 1px 4px #0000003d;display:flex;height:20px;padding:7px;width:90%}.bubble_title{color:#fff;font-size:var(--fnt-size-small);margin-left:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bubble_controls{display:flex;gap:10px;margin-left:auto}.delete_bubble_button{cursor:pointer;height:20px;width:20px}.delete_bubble_button:active{transform:scale(var(--scale-value))}.working_hours_container{box-sizing:border-box;color:#e8eef0;display:flex;flex-direction:column;gap:20px;margin:90px auto 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#5cf6fc99}}.working_hours_controls{align-items:flex-end;border-top:1px solid #ffffff1f;display:flex;flex-wrap:wrap;gap:24px;margin-top:4px;padding-top:16px}.working_hours_clock{display:flex;flex-direction:column;gap:6px}.working_hours_clock_value{align-items:center;color:#5cf6fc;display:flex;font-family:Courier New,Courier,monospace;font-size:1.3rem;font-weight:700;height:41px;letter-spacing:1px}.working_hours_timezone{display:flex;flex-direction:column;gap:6px;min-width:220px}.working_hours_field_label{color:#cdd8dc;font-size:.8rem;font-weight:600}.working_hours_timezone_field{display:flex;gap:8px}.working_hours_timezone select{background:#1c2b33;border:1px solid #5cf6fc59;border-radius:8px;color:#e8eef0;flex:1 1;font-size:.9rem;padding:10px 12px}.working_hours_detect_button{background:#5cf6fc1f;border:1px solid #5cf6fc80;border-radius:8px;color:#a7eef2;cursor:pointer;font-size:.8rem;font-weight:600;padding:0 12px;white-space:nowrap}.working_hours_detect_button:hover{background:#5cf6fc38}.working_hours_actions{display:flex;gap:10px;margin-left:auto}.working_hours_save_button{align-items:center;background:#237993;border:none;border-radius:8px;color:#fff;cursor:pointer;display:inline-flex;font-size:.9rem;font-weight:700;justify-content:center;min-width:120px;padding:10px 24px}.working_hours_save_button:disabled{cursor:not-allowed;opacity:.7}.working_hours_save_button.has-changes{animation:working_hours_save_glow 1.4s ease-in-out infinite}@keyframes working_hours_save_glow{0%,to{background:#237993;box-shadow:0 0 0 2px #5cf6fc1a}50%{background:#2a8fae;box-shadow:0 0 0 2px #5cf6fcb3}}.working_hours_discard_button{background:#0000;border:2px solid #e5645c;border-radius:8px;color:#ff8a82;cursor:pointer;font-size:.9rem;font-weight:700;min-width:100px;padding:10px 20px}.working_hours_discard_button:hover{background:#e5645c26}.working_hours_move{bottom:0;cursor:grab;left:12px;position:absolute;right:12px;top:0;touch-action:none;z-index:1}.working_hours_move:active{cursor:grabbing}.working_hours_schedule.split-mode .working_hours_move{display:none}*{margin:0;padding:0}.user_panel_layout{box-sizing:border-box;display:flex;min-height:100vh;min-height:100dvh}.user_panel_layout .main_container{flex:1 1;min-width:0}.user_panel_side_bar{background-color:var(--clr-background-transparent);display:flex;flex-direction:column;flex-shrink:0;min-width:11rem}@media (max-width:1200px){.user_panel_layout{padding-bottom:var(--size-mobile-navbar)}.user_panel_side_bar{align-items:center;bottom:0;flex-direction:row;height:var(--size-mobile-navbar);justify-content:space-around;left:0;position:fixed;width:100%;z-index:1000}}.connect_site_page{align-items:center;box-sizing:border-box;display:flex;justify-content:center;min-height:100vh;padding:24px 20px}@supports (min-height:100dvh){.connect_site_page{min-height:100dvh}}.connect_site_card,.connect_site_card *{box-sizing:border-box}.connect_site_card{-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);background-color:var(--clr-background-transparent);border:1px solid var(--clr-light-cyan);border-radius:var(--smaller-radius);box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);max-width:420px;padding:28px;width:100%}.connect_site_centered{align-items:center;display:flex;justify-content:center;min-height:120px}.connect_site_head{align-items:center;display:flex;gap:14px;margin-bottom:24px}.connect_site_logo{flex-shrink:0;height:36px;width:36px}.connect_site_title{color:var(--clr-natural-white);font-size:1.15rem;line-height:1.3;margin:0}.connect_site_host{color:var(--clr-special-cyan);font-size:var(--fnt-size-small);margin:4px 0 0;overflow-wrap:anywhere}.connect_site_field{margin-bottom:20px}.connect_site_label{color:var(--clr-natural-grey);display:block;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);margin-bottom:6px}.connect_site_input{background-color:var(--clr-rgb-dark-grey);border:1px solid var(--clr-input-wrapper);border-radius:var(--xs-radius);color:var(--clr-natural-white);display:block;font-family:inherit;font-size:var(--fnt-size-medium);outline:none;padding:10px 12px;transition:border-color .2s ease;width:100%}.connect_site_input:focus{border-color:var(--clr-special-cyan)}.connect_site_input:disabled{opacity:.6}.connect_site_hint{color:var(--clr-natural-grey);font-size:var(--fnt-size-small);line-height:1.4;margin:6px 0 0}.connect_site_error{color:var(--def-warning-color);font-size:var(--fnt-size-medium);line-height:1.5;margin:0 0 16px}.connect_site_submit{align-items:center;background-color:var(--clr-special-cyan);border:none;border-radius:var(--xs-radius);color:var(--clr-rgb-dark-blue);cursor:pointer;display:flex;font-family:inherit;font-size:var(--fnt-size-medium);font-weight:var(--fnt-weight-medium);justify-content:center;min-height:42px;padding:10px 16px;transition:opacity .2s ease;width:100%}.connect_site_submit:hover:not(:disabled){opacity:.9}.connect_site_submit:disabled{cursor:default;opacity:.7}.connect_site_footnote{color:var(--clr-natural-grey);font-size:var(--fnt-size-small);line-height:1.45;margin:14px 0 0;text-align:center}.connect_site_confirm{background:#e0b3411a;background:var(--warning-bg,#e0b3411a);border:1px solid #e0b341;border:1px solid var(--warning-border,#e0b341);border-left-width:4px;border-radius:8px;margin:20px 0 4px;padding:14px 16px}.connect_site_confirm_label{font-size:13px;margin:0;opacity:.85}.connect_site_confirm_host{font-size:18px;font-weight:700;margin:6px 0;word-break:break-all}.connect_site_confirm_warning{font-size:12.5px;line-height:1.5;margin:0;opacity:.85}