:root{--clr-scroll-blue:#4c566a;--clr-dark-blue:#3d4550;--clr-darker-blue:#222933;--clr-natural-white:#fff;--clr-special-cyan:#5cf6fc;--clr-rgb-grey:#5d5d5d;--clr-light-grey:#272626;--clr-rgb-dark-grey:#202023;--clr-rgb-dark-blue:#1f2630;--clr-background-transparent:#22293399;--clr-hover-right-message:#465261;--clr-gradient-yellow:linear-gradient(270deg,#ff0,#ffd600 100%,#f6bb5c 0);--clr-gradient-cyan:linear-gradient(90deg,#2a73a8,#00d4ff 100%,#5cf6f0 0);--clr-gradient-purple:linear-gradient(90deg,#3d3379,#6a5acd 100%,#6a5acd 0);--clr-input-wrapper:#4a4d53;--fnt-size-xsmall:0.6rem;--fnt-size-small:0.78rem;--fnt-size-medium:0.95rem;--fnt-size-large:1.35rem;--fnt-weight-medium:600;--size-container:36em;--size-searchbar:20em;--size-button:9em;--size-default-radius:30px;--smaller-radius:15px;--xs-border-radius:0.8rem;--xs-radius:8px;--scale-value:0.95;--scale-value-lower:0.9;--def-box-shadow:#0000003b 0px 3px 6px;--clr-light-cyan:#23799399;--def-error-color:red;--def-success-color:#fff;--def-warning-color:#fa5e55;scrollbar-color:#4c566a #0000;scrollbar-color:var(--clr-scroll-blue) #0000;scrollbar-width:thin}body{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-attachment:fixed;background-image:linear-gradient(to left bottom,#070707,#0d0d0d,#121213,#161617,#1d1e23,#21282f,#23323b,#244552,#205a68,#16707c,#03868c);font-family:Roboto,Oxygen,-apple-system,BlinkMacSystemFont,Segoe UI,Ubuntu,Cantarell,Fira Sans,Droid Sans,Helvetica Neue,sans-serif}@font-face{font-family:Ubuntu;src:local("Ubuntu"),url(/static/media/SFNSDisplay-Regular.8e4b2b7a0e945fc44e70.otf)}*{font-family:inherit}#user_guide{cursor:pointer;text-decoration:underline}#user_guide:hover{color:var(--clr-special-cyan)}.sentinel_ref{height:15px}.not_found_page{font-size:var(--fnt-size-large)}.main_container{align-items:center;display:flex;flex-wrap:wrap;justify-content:space-evenly;max-width:83%;min-height:80vh}.chat_container{justify-content:space-between;position:relative}.chat_container,.tickets_container{align-items:center;background-color:var(--clr-background-transparent);border-radius:var(--xs-border-radius);box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;height:var(--size-container);max-height:80vh}.tickets_container{gap:10px;margin-top:40px;max-width:21em;min-width:17em;overflow-x:hidden;overflow-y:auto;padding-inline:10px;padding:.6rem;scrollbar-color:var(--clr-scroll-blue) #0000;scrollbar-width:thin;width:26%}.tickets_container_header{align-items:center;display:flex;flex-direction:column;width:100%}.tickets_container_title{color:var(--clr-natural-white);font-size:var(--fnt-size-large)}.tickets_container_icons{cursor:pointer;display:flex;gap:10px;margin-top:5px}.tickets_container_header img{border-radius:10px;height:24px;padding:3px;width:24px}.tickets_container_header img:hover{background-color:#555050}.tickets_container_header img:active{transform:scale(var(--scale-value))}.tickets_container::-webkit-scrollbar{width:8px}.tickets_container::-webkit-scrollbar-track{background:#2e3440;border-radius:var(--size-default-radius)}.tickets_container::-webkit-scrollbar-thumb{background:var(--clr-scroll-blue);border-radius:4px;border-radius:var(--size-default-radius)}.tickets_container::-webkit-scrollbar-thumb:hover{background:#5e81ac}.input_container{align-items:flex-end;border-top:1px solid #23799399;bottom:0;display:flex;justify-content:space-between;padding-block:10px;width:100%}.input_container button{border:none;border-radius:10px;height:-webkit-fit-content;height:fit-content;margin-inline:10px;margin-bottom:7px;max-width:10%}.input_container>p>span{background-color:initial;border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-size:var(--fnt-size-small)}.input_attach_file{cursor:pointer;height:100%;left:0;opacity:0;position:absolute;top:0;width:100%}.input_text_container{background-color:initial;border:0;color:#fff;font-size:.95rem;line-height:1.52em;max-height:7.85em;outline:0;padding-inline:.5em;resize:none;scrollbar-color:var(--clr-scroll-blue) #0000}.input_text_container,.msg_container{overflow-y:auto;scrollbar-width:thin;width:100%}.msg_container{align-items:flex-start;display:flex;flex-direction:column;padding-bottom:10px;scrollbar-color:var(--clr-scroll-blue) #2e3440}.msg_container::-webkit-scrollbar{width:8px}.msg_container::-webkit-scrollbar-track{background:#2e3440}.msg_container::-webkit-scrollbar-thumb{background:var(--clr-scroll-blue);border-radius:4px}.msg_container::-webkit-scrollbar-thumb:hover{background:#5e81ac}.msg_section_title{color:var(--clr-natural-white);padding-block:.8em;text-align:center;width:100%}.msg_section{align-items:flex-start;display:flex;flex-direction:column;width:100%}.ticket_logo{height:35px;position:absolute;right:6px;top:6px;width:35px}.ticket_container{background-color:#3e465770;border:1px solid #222933;border-radius:var(--xs-border-radius);box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);opacity:90%;padding-left:10px;padding-right:20px;padding-block:20px;position:relative;width:90%}.ticket_username{bottom:10px;font-size:var(--fnt-size-medium);left:10px;margin-bottom:2px;overflow-wrap:break-word;position:relative;white-space:pre-line;width:85%;word-break:break-word}.ticket_username_title{font-size:var(--fnt-size-medium);font-weight:700}.ticket_id{bottom:10px;left:10px;margin-bottom:2px;max-width:90%;overflow-wrap:break-word;position:relative;white-space:pre-line;word-break:break-word}.ticket_id,.ticket_id_title{font-size:var(--fnt-size-medium)}.ticket_id_title{font-weight:700}.ticket_title{bottom:10px;left:10px;position:relative}.tickets_count{font-size:1.2rem;font-weight:lighter}.ticket_actions{align-items:center;display:flex;justify-content:space-between;margin-top:12px;margin-inline:auto;width:95%}.ticket_button_accept{background:var(--clr-gradient-purple);color:var(--clr-natural-white);cursor:pointer}.ticket_accepted_by,.ticket_button_accept{border:none;border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);font-size:var(--fnt-size-small);font-weight:700;padding:5px;width:var(--size-button)}.ticket_accepted_by{background-color:#b0c4de;color:var(--clr-dark-blue);text-align:center}.ticket_button_accept:active{transform:scale(var(--scale-value))}.chat_container_title{background-color:var(--clr-scroll-blue);border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-size:var(--fnt-size-small);margin-top:1em;padding-block:.3em;padding-inline:.8em;position:absolute;transition:opacity .35s ease-out;z-index:1}.chat_container_title_inactive{opacity:0}.message-left,.message-right{background-color:var(--clr-dark-blue);border-radius:20px;color:var(--clr-natural-white);display:inline-block;font-size:14px;line-height:1.3333;margin-bottom:5px;margin-top:0;max-width:90%;overflow-wrap:break-word;padding-block:8px;padding-inline:10px;position:relative;white-space:pre-line;word-break:break-word}.location_button{color:#fff;font-size:.7rem;text-decoration:none}.message-rating{font-size:16px;margin-bottom:5px;text-align:center;-webkit-user-select:none;user-select:none;width:100%}.star{height:20px;width:20px}.message_rating_component{color:#d5cfcf}.message_options_container{background-color:var(--clr-dark-blue);border:1px solid var(--clr-rgb-grey);border-radius:10px;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);padding:10px;position:fixed;transition:opacity 5s;-webkit-user-select:none;user-select:none;z-index:1100}.message_options_container.open{opacity:1}.message_option_content{display:flex;flex-direction:row;gap:20px;justify-content:space-between}.message_option_content:hover{color:var(--clr-special-cyan);cursor:pointer}.message_option_content:active{transform:scale(var(--scale-value))}.message_option_wrap{margin-bottom:5px}.message-right:hover{background-color:var(--clr-hover-right-message)}.message-left:hover{background-color:#404040}.message-left{background-color:#363636;margin-left:6px}.message-right{align-self:flex-end;margin-right:6px}.message{align-self:flex-end;border-radius:10px;margin-top:5px;width:auto}.message_image{cursor:pointer;max-height:440px;max-width:100%;min-width:40px;transition:transform .3s ease}.message_image,.reply_image{border-radius:16px;object-fit:cover}.reply_image{height:50px;width:50px}.image_modal{align-items:center;background-color:#000c;cursor:pointer;display:flex;flex-direction:column;height:100%;justify-content:center;left:0;position:fixed;top:0;width:100%;z-index:1000}.close_video_button{color:var(--clr-natural-white);margin-top:10px}.close_video_button:hover{text-decoration:underline}.image_modal_content{border-radius:16px;max-height:90%;max-width:90%}.message_time{float:right;font-size:11px;margin-left:5px;margin-top:10px}.message_image_time{bottom:0;font-size:var(--fnt-size-xsmall);position:absolute;right:0;text-shadow:.8px .8px .8px #000}.message_doc_time{margin:10px}.app_title{color:var(--clr-natural-white);display:flex;flex-direction:column;font-size:var(--fnt-size-medium);font-weight:700}.small_title{font-weight:lighter}.light_para{color:var(--clr-natural-white);font-size:var(--fnt-size-medium)}.ticket_id_value{display:block}.add_user_button{color:#fff;cursor:pointer;font-size:.9rem;margin:5px auto 0;text-align:center;text-decoration:underline;width:6em}.add_user_button:hover{color:var(--clr-special-cyan)}#footer{align-items:flex-end;bottom:0;color:var(--clr-natural-white);display:flex;font-size:var(--fnt-size-small);left:0;position:fixed;right:0}#footer>p{padding:8px}.chat_buttons{display:flex}.reassign_button{background:var(--clr-gradient-cyan);margin-right:15px}.close_button,.reassign_button{border:none;border-radius:20px;color:var(--clr-rgb-dark-grey);cursor:pointer;font-size:var(--fnt-size-small);font-weight:var(--fnt-weight-medium);width:var(--size-button)}.close_button{background:var(--clr-gradient-yellow);padding:7px}.close_button:active,.reassign_button:active{transform:scale(var(--scale-value))}.controls_details_container{display:flex;flex-direction:column}.button_attach,.button_send{align-items:center;background:#0000;border:none;cursor:pointer;display:flex;height:100%;justify-content:center;outline:none;transition:transform .3s}.button_attach{margin-left:10px;margin-right:10px}.button_attach:hover,.button_send:hover{transform:scale(1.2)}.button_attach:active,.button_send:active{transform:scale(var(--scale-value))}.modal-overlay{align-items:center;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background-color:#00000080;display:flex;height:100vh;justify-content:center;left:0;position:fixed;top:0;width:100vw;z-index:1000}.warning_box{background:#333;border-radius:10px;box-shadow:var(--def-box-shadow);color:#fff;padding:20px}.warning_box button{border:none;border-radius:20px;box-shadow:0 4px 8px #0003;color:#000;cursor:pointer;font-size:var(--fnt-size-small);font-weight:700;margin-top:20px;margin-inline:10px;min-width:50px;padding-block:5px;transition:background-color .3s,box-shadow .3s}.no_button{background-color:#ff0}.yes_button{background-color:var(--clr-special-cyan)}.no_button:active,.yes_button:active{transform:scale(var(--scale-value))}.warning_buttons_container{display:flex;justify-content:center}.main_closed_tickets_container{align-items:center;background-color:var(--clr-background-transparent);border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;gap:10px;height:var(--size-container);margin-top:40px;min-width:100%;overflow-y:auto;padding-inline:10px}.closed_tickets_title{align-items:center;bottom:10px;color:var(--clr-natural-white);font-size:30px;justify-content:center;position:relative;text-align:center}.header_wrap{align-items:center;background-color:var(--clr-background-transparent);display:flex;height:4em;padding-inline:20px;z-index:1}.header_center_controls{align-items:center;display:flex;flex:1 1;gap:20px;justify-content:center}.header_center_controls img{width:35px}.chat_container_control{align-items:center;display:flex;flex-wrap:wrap;justify-content:space-between;margin-bottom:5px;z-index:2}.chat_container_wrap{flex:1 1;margin-inline:1em;max-width:50em;z-index:2}.modal_overlay{background-color:#00000080;height:100vh;width:100vw;z-index:1200}.centered_content_page{align-items:center;color:var(--clr-natural-white);display:flex;flex-direction:column;justify-content:center;min-height:100vh}.login_page_wrapper{background-color:#22293333;min-height:15em;padding:3em}.login_page_wrapper,.register_page_wrapper{align-items:center;border-radius:var(--size-default-radius);box-shadow:0 3px 15px #00000029,0 3px 15px #0000003b;display:flex;flex-direction:column;justify-content:center;min-width:15em}.register_page_wrapper{background-color:var(--clr-rgb-dark-blue);padding:1em 3em 3em;position:fixed;top:15%}.login_page_title{color:var(--clr-special-cyan);font-weight:700;margin-bottom:.8em}.input{margin-block:1em;min-width:20em}.input_wrap{align-items:center;background-color:#c8c8c81a;border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);display:flex;padding-inline:14px}.input_wrap>input{background-color:initial;border:none;color:var(--clr-natural-white);font-size:var(--fnt-size-medium);outline:none;padding-block:8px;width:100%}.input_wrap>input::placeholder{color:#c8c8c8;font-weight:300}.input_text{font-size:var(--fnt-size-medium);font-weight:600;margin-bottom:.25em;text-align:center}.input_icon{height:20px;margin-right:6px;width:20px}.login_button{background-color:#313d4780;border:none;border:2px solid var(--clr-special-cyan);border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-weight:700;margin-top:3em;padding:10px;transition:all .3s,box-shadow .3s;width:100%}.login_button:hover{background-color:var(--clr-dark-blue);cursor:pointer}.login_button:active{transform:scale(var(--scale-value))}.login_error_message{margin-top:20px}.admin_checkbox{align-items:center;display:flex;justify-content:flex-start;padding:3px}.admin_checkbox input{margin-right:10px}.close_register_button{background-color:#313d4780;border:none;border:2px solid var(--clr-special-cyan);border-radius:var(--size-default-radius);color:var(--clr-natural-white);font-weight:700;margin-top:2em;padding:10px;transition:all .3s,box-shadow .3s;width:50%}.close_register_button:hover{background-color:var(--clr-dark-blue);cursor:pointer}.message_file_wrap{align-items:center;display:flex}.download_icon{height:36px;width:36px}.file_name,.file_size{font-size:var(--fnt-size-small);margin:5px}.file_details{display:block}audio{border-radius:10px;filter:sepia(20%) saturate(70%) grayscale(1) contrast(99%) invert(12%)}.switch{display:inline-block;height:30px;position:relative;width:60px}.switch input{height:0;opacity:0;width:0}select{align-items:center;background-color:#c8c8c81a;border:none;border-radius:var(--size-default-radius);color:#fff;display:flex;margin-top:10px;min-height:30px;min-width:15em;padding-inline:14px}.checkboxes{margin-top:15px}.agents_list_dep_title{border-bottom:1px solid #fff;color:#fff;margin-bottom:20px}.departments_list{border-bottom:1px solid #fff;color:#fff;display:block;margin-top:20px;min-width:30vh}.departments_list li{list-style:none;margin-bottom:5px;padding:5px}.departments_list li:hover{cursor:pointer}.active_department,.departments_list li:hover{background-color:var(--clr-rgb-grey);border-radius:10px}.agents_list{border-bottom:1px solid #fff;color:#fff;display:block;font-size:14px;margin-bottom:10px;margin-top:10px;max-height:200px;min-width:30vh;overflow-y:auto;scroll-snap-type:y mandatory}.agents_list li{align-items:center;display:flex;margin-bottom:5px;scroll-snap-align:start}.agents_list li img{height:23px;width:23px}.agents_list li:hover{background-color:var(--clr-rgb-grey);border-radius:10px;cursor:pointer}.has_expired_container{color:#ff0;display:flex;font-size:2rem;justify-content:center;left:50%;position:absolute;top:50px;transform:translateX(-50%);width:auto;z-index:1101}.message_reaction{background-color:#3b444f;border-radius:40px;display:block;font-size:13px;position:absolute;right:0;text-align:right}.reply_container,.reply_container_audio{background-color:#4a4a4a;border-radius:10px;border-width:1px;margin-bottom:5px;min-width:90%;padding:5px}.reply_container:hover,.reply_container_audio:hover{cursor:pointer}.reply_container:active{background-color:#878584;transform:scale(.99)}.reply_clientid{color:orange;font-size:var(--fnt-size-small);font-weight:700}.original_message{display:flex;font-size:var(--fnt-size-small)}.message_details{margin-top:50px}.voice_message_title{font-weight:700;margin-right:10px}.add_client_number_icon{height:20px;margin-right:10px;position:absolute;width:20px}.add_client_number_icon:hover{cursor:pointer}.add_client_number_icon:active{transform:scale(var(--scale-value))}.loading_tickets_indicator{color:var(--clr-natural-white)}.controls_container{align-items:flex-end;display:flex}.search_button{height:30px;margin-right:15px;width:30px}.search_button:hover{cursor:pointer}.search_button:active{transform:scale(var(--scale-value))}.search_box_container{display:flex;flex-direction:column;overflow:hidden;position:absolute;width:100%;z-index:1200}.search_box_container_closed{pointer-events:none}.search_box_wrap{align-items:center;background-color:var(--clr-rgb-dark-blue);border-radius:0 0 15px 15px;box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;justify-content:center;opacity:0;padding-bottom:13px;padding-top:13px;position:relative;top:-50px;transition:top .3s ease,opacity .3s ease;width:100%;z-index:1100}.search_box_wrap_open{opacity:1;top:0}.search_box_wrap.active{visibility:visible}.search_box{align-items:center;display:flex;justify-content:center;width:55%}.search_box,.search_box_input{background-color:#233243;border-radius:6px}.search_box_input{border:none;color:var(--clr-natural-white);font-size:15px;height:31px;outline:none;padding-left:20px;width:100%}.scrollable_container{overflow-y:auto;width:100%}.search_results_container{align-items:center;background-color:var(--clr-rgb-dark-blue);border-radius:0 0 15px 15px;box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;justify-content:center;max-height:300px;opacity:0;padding-bottom:10px;position:relative;top:-20px;transition:top .3s ease,opacity .3s 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var(--clr-rgb-grey);border-radius:10px;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);display:flex;flex-direction:column;margin-top:12px;max-width:20%;min-width:30%;padding:10px;position:absolute;z-index:1100}.pinned_message_wrap{border-radius:5px;margin-bottom:10px;width:100%}.pinned_message_wrap:hover{background-color:var(--clr-hover-right-message);cursor:pointer}.pinned_message_details{align-items:center;display:flex;justify-content:space-between;margin-bottom:5px;padding:5px}.pinned_msg_time{font-size:.7rem}.pinned_msg_sender{font-size:var(--fnt-size-small);font-weight:700;max-width:50%}.pinned_message_content{overflow:hidden;padding:5px;text-overflow:ellipsis;white-space:nowrap}.emoji_container_wrap{background-color:var(--clr-dark-blue);border:1px solid var(--clr-rgb-grey);border-radius:10px;bottom:4em;box-shadow:var(--def-box-shadow);color:var(--clr-natural-white);height:110px;max-width:70%;overflow:hidden;position:absolute;right:1.2em;z-index:1100}.emoji_inner_wrap{display:flex;flex-wrap:wrap;height:100%;overflow-x:hidden;overflow-y:auto}.emoji_row{display:flex;flex-wrap:wrap;width:100%}.emoji{cursor:pointer;font-size:22px;margin:3px;user-select:none;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none}.emoji:active{transform:scale(var(--scale-value))}.emoji_button{color:#fff;height:25px;width:25px}.chat_container.blurry .msg_container{filter:blur(5px)}.chat_container.blurry .drag_drop{z-index:999}.drag_drop{align-items:center;border-radius:var(--size-default-radius);display:flex;height:100%;justify-content:center;left:0;position:absolute;text-align:center;top:0;width:100%}.drag_drop_text_wrap{border-radius:20px;box-shadow:0 30px 90px #0006;margin-bottom:40px;padding:30px}.file_details_wrap{background-color:var(--clr-darker-blue);border-radius:10px;box-shadow:var(--def-box-shadow);display:flex;height:6.5em;overflow:hidden;position:absolute;top:35%;width:40%}.file_details_header{align-items:center;border-bottom:1px solid var(--clr-special-cyan);display:flex;height:40px;justify-content:center;width:100%}.cancel_file_send_icon{cursor:pointer;height:30px;margin-right:5px;position:absolute;right:0;width:30px}.cancel_file_send_icon:active{transform:scale(var(--scale-value))}.file_icon{height:30px;left:0;width:30px}.file_details_body,.file_icon{margin-left:5px;position:absolute}.file_details_body{color:#fff;display:flex;flex-direction:column;font-size:var(--fnt-size-small);justify-content:center;top:40%}.button_send_file{background:#0000;border:none;cursor:pointer;height:20px;outline:none;position:absolute;right:10px;top:70%}.button_send_file:active{transform:scale(var(--scale-value))}.file_details_content{margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:100%}.handled_by_text{font-size:.95rem;font-size:var(--fnt-size-small);font-weight:600;text-align:right}.welcome_text{align-items:center;color:var(--clr-natural-white);display:flex;font-size:var(--fnt-size-medium);gap:20px}.header_username{margin-left:5px}.footer_control,.notification_bell{border-radius:15px;cursor:pointer;padding:5px;width:30px}.notification_bell{-webkit-tap-highlight-color:transparent;-webkit-user-select:none;user-select:none}.footer_control:active,.notification_bell:active{transform:scale(var(--scale-value-lower))}.footer_control:hover{background-color:#555050}.footer_controls_mobile{display:flex;gap:20px}.sidebar_space{padding-top:4em}.sidebar_outside_wrap{display:flex;flex-direction:column;height:100%;max-width:17%;min-width:12em;position:absolute;right:0;top:0;width:14em}.sidebar_background{background-color:var(--clr-background-transparent);height:100%;overflow-y:scroll}.sidebar_inside_wrap{align-items:center;display:flex;flex-direction:column;left:0;margin-top:30px;max-height:100%;width:100%}.sidebar_title{color:var(--clr-natural-white);text-align:center}.sidebar_title img{height:40px;width:40px}.sidebar_user_wrap{border-bottom:var(--clr-light-grey);display:flex;transition:transform .25s ease;width:100%}.user_data{align-items:center;color:#fff;display:flex;font-size:var(--fnt-size-medium);gap:10px;justify-content:center;padding:10px;padding-inline:30px;transition:background-color .2s;-webkit-user-select:none;user-select:none;width:100%}.user_data:hover{background-color:#23799399;cursor:pointer}.user_data:active{transform:scale(var(--scale-value))}.status_icon{height:10px;margin-right:10px;width:10px}.user_sidebar_info{align-items:center;display:flex;flex-direction:column;justify-content:center}.sidebar_user_department{color:#d5cfcf;font-size:.7rem;margin-left:10px}.sidebar_status{align-items:center;display:flex}.private_chat_container{background-color:var(--clr-rgb-dark-blue);border-radius:15px;bottom:0;box-shadow:var(--def-box-shadow);display:flex;flex-direction:column;height:40vh;margin-right:calc(var(--sidebar-width) + 20px);max-width:20em;opacity:1;position:absolute;right:5em;transition:opacity .15s ease-in-out;z-index:1200}.private_chat_container_inactive{opacity:0;pointer-events:none}.private_chat_header{align-items:center;border-bottom:1px solid #23799399;display:flex;height:50px;justify-content:space-between;width:100%}.private_chat_data{align-items:center;display:flex;margin-left:10px}.private_chat_pic{border-radius:50%;height:35px;width:35px}.private_chat_username{color:#d5cfcf;font-size:var(--fnt-size-medium);margin-left:15px}.private_chat_controls{align-items:center;display:flex;gap:10px;margin-right:10px;right:auto}.private_chat_control{cursor:pointer;height:25px;width:25px}.private_chat_control:active{transform:scale(var(--scale-value))}.private_chat_body{display:flex;flex:1 1;flex-direction:column;overflow-y:auto}.loader_container{flex:1 1}.private_chat_bottom{align-items:flex-end;border-top:1px solid 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#23799399;color:var(--clr-natural-white);display:flex;justify-content:center;padding-bottom:5px;padding-top:10px;position:relative;width:100%}.clear_notifications_button{cursor:pointer;font-size:var(--fnt-size-small);position:absolute;right:10px;-webkit-user-select:none;user-select:none}.clear_notifications_button:hover{color:var(--clr-special-cyan);text-decoration:underline}.clear_notifications_button:active{transform:scale(var(--scale-value-lower))}.notifications_container_body{align-items:center;display:flex;flex-direction:column;max-height:100%;overflow-y:auto;padding:5px}.notification_body{align-items:center;display:flex;text-align:center}.notification_wrapper{border-radius:10px;display:flex;margin-top:5px;padding:5px}.notification_content{align-items:center;color:var(--clr-natural-white);display:flex;font-size:var(--fnt-size-small);gap:10px;max-height:30px;text-align:center}.letter_img{height:20px;width:20px}.notification_day_section{color:#fff;margin-bottom:5px;text-align:center;width:100%}.notification_day_title{font-size:15px;font-weight:700}.notification_name{font-size:15px;font-weight:500}.notification_timestamp{font-size:12px;margin-right:auto}.notification_ticketid_container{display:flex;gap:7px}.notification_ticketid{cursor:pointer;text-decoration:underline}.notification_ticketid:hover{color:var(--clr-special-cyan)}.empty_inbox_text{color:var(--clr-natural-white);font-size:var(--fnt-size-small);margin-top:10px}.footer_button_wrap{flex-direction:column;font-weight:600;text-align:center}.footer_button_wrap,.main_search_box{align-items:center;display:flex;justify-content:center}.main_search_box{background-color:var(--clr-background-transparent);background-color:var(--clr-rgb-dark-blue);border-radius:var(--size-default-radius);box-shadow:var(--def-box-shadow);height:40px;margin-top:10px;min-width:20%;overflow:hidden;z-index:3}.main_search_box_inactive{height:0;pointer-events:none;z-index:1}.main_search_box_inactive .main_input_search_icon,.main_search_box_inactive .main_search_input{pointer-events:none;visibility:hidden}.main_search_input{background-color:initial;border:0;box-sizing:border-box;color:#fff;height:calc(100% - 20px);margin-left:10px;outline:none;padding:5px;width:calc(100% - 20px)}.main_input_search_icon{cursor:pointer;height:25px;margin-right:10px;width:25px}.main_input_search_icon:active{transform:scale(var(--scale-value))}.mobile_header_wrap{display:flex}.notification_control{margin-right:10px;position:absolute;right:0}.notifications_status_wrap{align-items:center;background-color:var(--clr-rgb-dark-blue);border-radius:10px;box-shadow:var(--def-box-shadow);color:#fff;display:flex;font-size:var(--fnt-size-medium);height:50px;justify-content:center;left:50%;margin-top:8vh;padding-inline:10px;position:fixed;text-align:center;transform:translate(-50%,-50%);transition:opacity .35s ease-in-out;z-index:3000}.notifications_status_wrap_inactive{display:none;opacity:0;position:fixed;transition:opacity .35s ease-in-out}.fast_scroll_button{align-items:center;background-color:var(--clr-rgb-dark-blue);border:1px solid #23799399;border-radius:50%;bottom:4em;color:var(--clr-natural-white);cursor:pointer;display:flex;height:40px;justify-content:center;opacity:1;overflow:hidden;position:absolute;right:1.2em;transition:opacity .35s ease-in-out;-webkit-user-select:none;user-select:none;visibility:visible;width:40px;z-index:1100}.fast_scroll_button_inactive{opacity:0;position:fixed;transition:opacity .35s ease-in-out;visibility:hidden}.fast_scroll_button:active{transform:scale(var(--scale-value))}.fast_scroll_arrow{color:var(--clr-special-cyan)}.message_video_wrap{align-items:center;cursor:pointer;display:flex;justify-content:center;padding:3px}.message_video{max-height:90%;max-width:90%}.message_video_wrap:active{transform:scale(var(--scale-value))}.message_video_time{bottom:5px;font-size:var(--fnt-size-xsmall);margin-right:5px;position:absolute;right:5px}.video_thumbnail{border-radius:15px;cursor:pointer;height:200px;width:200px}.video_play_button{position:absolute}.reply_container_video{align-items:flex-start;background-color:#4a4a4a;border-radius:10px;cursor:pointer;display:flex;flex-direction:column;padding:5px}.thumbnail_content_container{align-items:center;display:flex;justify-content:center;margin-top:5px}.reply_video_thumbnail{border-radius:10px;height:54px;width:54px}.lang_button{cursor:pointer;text-decoration:underline;-webkit-user-select:none;user-select:none}.lang_button:hover{color:var(--clr-special-cyan)}.lang_button:active{transform:scale(var(--scale-value))}.language_selection_container{height:100%;padding:20px}.lang_selection_title{color:#fff;font-size:1.2rem;margin-top:5px;text-align:center}.language_list{flex-grow:1;margin-top:1.5em;max-height:60%;overflow-y:auto;width:100%}.lang_option{border-radius:7px;color:#fff;cursor:pointer;display:flex;font-size:.83rem;justify-content:space-between;padding:10px;-webkit-user-select:none;user-select:none}.lang_option:hover{background-color:#2b323d}.lang_option:active{transform:scale(.98)}.back_button_container{display:flex;justify-content:center;margin-top:auto}.back_button{border:none;color:#fff;cursor:pointer;font-size:14px;margin-top:8px;text-decoration:underline;-webkit-user-select:none;user-select:none}.back_button:active{transform:scale(var(--scale-value))}.main_loader{align-items:center;display:flex;justify-content:center;left:50%;position:fixed;top:50%;transform:translate(-50%,-50%)}.user_guide_btn{cursor:pointer;text-decoration:none}.user_guide_btn:hover{color:var(--clr-special-cyan);text-decoration:underline}.user_guide_btn:visited{color:var(--clr-natural-white)}.footer_bottom_container{display:flex;gap:10px;margin-bottom:3px;margin-left:3px}@keyframes blink{0%{background-color:#fa6c00}50%{background-color:initial}to{background-color:#fa6c00}}.blinking{animation:blink 1s infinite}@media (max-width:1200px){.sidebar_space{display:none}.main_container{justify-content:center;margin-right:0;max-width:100%;padding:1em}.chat_container_wrap{flex:0 0 100%;min-width:100%}.tickets_container{border-radius:10px;flex:1 1;flex:0 0 100%;height:60vh;min-width:100%;order:2;overflow-y:auto}.tickets_container_title{margin-top:0;padding-bottom:0;text-align:center}.main_closed_tickets_container{height:auto;padding:1em}.closed_tickets_container{flex:0 0 100%;order:3}.chat_container_control{align-items:center;flex-direction:column;gap:10px;justify-content:center;order:1}.header_wrap{background-color:var(--clr-background-transparent);display:flex;flex-direction:column;min-height:7vh;padding-inline:0;padding-bottom:4px;position:fixed;text-align:center;top:0;width:100%;z-index:1000}.welcome_msg{margin-top:1em}#footer{align-items:center;background-color:var(--clr-background-transparent);display:flex;flex-direction:column;justify-content:space-around;min-height:10vh;position:fixed}.login_page_wrapper{min-width:auto;padding:8%}.input{margin-block:1em;min-width:auto}.centered_content_page{min-height:80vh}.ticket_logo{height:35px;margin-bottom:5px;margin-left:20px;position:static;width:35px}.ticket_container{align-items:center;display:flex;flex-direction:column;flex-wrap:wrap;justify-content:center;padding-top:5px}.ticket_username{margin-block:10px}.ticket_id,.ticket_username{display:inline-block;max-width:80%;overflow-wrap:break-word;text-align:center;white-space:pre-line;word-break:break-word}.ticket_actions{align-items:center;display:flex;flex-wrap:wrap;gap:10px;justify-content:space-evenly;margin-top:12px;width:100%}.modal_overlay{background-color:initial;position:-webkit-sticky;top:0}.message_image_active{border-radius:16px;max-height:none;max-width:100%;object-fit:cover;transform:scale(.99)}.pinned_container{max-width:50%}.file_details_wrap{width:60%}.header_controls{display:flex}.chat_container{height:50vh;margin-top:10px}.controls_container{align-items:center;display:flex;flex-direction:column}.small_title{margin-left:0}}.bubbles_container_wrap{align-items:center;bottom:3.5em;box-sizing:border-box;display:flex;flex-direction:row-reverse;height:60px;max-width:95%;opacity:1;overflow-x:auto;position:absolute;right:1.2em;transition:opacity 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h1{color:var(--clr-natural-white);font-size:1.8rem;margin-bottom:10px}.register_form_box p{color:var(--clr-natural-white);font-size:.95rem;margin-bottom:20px}.separator_line{border-top:1px solid #3a3c41;margin:25px 0}.register_condition{color:grey!important}.register_form{display:flex;flex-direction:column;gap:15px}.register_form input::placeholder{color:var(--clr-natural-white)}.submit_btn_reg{background-color:var(--btn-blue);font-size:1rem;margin-top:10px;padding:12px}.submit_btn_reg:hover{background-color:#1a91da}.login_redirect,.terms_text{color:#fff!important;font-size:.85rem;margin-top:15px}.terms_text{color:#fff}.login_redirect a,.terms_text a{color:var(--btn-blue);cursor:pointer;text-decoration:none;text-decoration:underline}.register_form input:focus{border-color:var(--clr-special-cyan)}.login_redirect a,.terms_text a{color:var(--clr-special-cyan)}.input_wrapper{margin-top:10px;position:relative}.input_wrapper input{background-color:var(--input-bg);border:1px solid 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16px}.submit_btn_reg{background-color:#4c8bf5;border:none;border-radius:6px;color:#fff;cursor:pointer;font-size:16px;padding:12px 20px;transition:background-color .3s ease}.submit_btn_reg:hover:not(:disabled){background-color:#3a6fd8}.submit_btn_reg:disabled{background-color:#a0bdfc;cursor:not-allowed}.login_error_message{color:red;font-size:14px;margin-bottom:10px;margin-top:-10px}.error_alert{align-items:center;animation:fadeIn .2s ease-in-out;background-color:#ffecec;border:1px solid #ff4d4d;border-radius:4px;color:#c00;display:flex;font-size:13px;gap:8px;line-height:1.4;margin:5px 0 10px;padding:8px 12px}.verification_buttons{align-items:center;display:flex;flex-direction:column;gap:12px}.resend_btn_cool{background:linear-gradient(135deg,#6f42c1,#9f7aea);border:none;border-radius:8px;box-shadow:0 3px 10px #0000001a;color:#fff;cursor:pointer;font-size:.95rem;padding:10px 20px;transition:background .3s ease,transform .2s ease}.resend_btn_cool:hover{background:linear-gradient(135deg,#5a32a3,#805ad5)}.resend_btn_cool:disabled{background:#ccc;cursor:not-allowed;transform:none}.password_rules{animation:fadeIn .3s ease-in-out;background-color:#f5f7fa;border-left:4px solid #007bff30;border-radius:8px;box-shadow:0 1px 3px #00000008;color:#333;font-size:.95rem;margin-top:12px;padding:14px 18px;text-align:left}.password_rules p{color:#444;font-weight:600;margin:0 0 10px}.password_rules ul{margin:0;padding:0}.password_rules li{color:#555;font-weight:500;list-style:none;margin-bottom:6px}.select_input{-webkit-appearance:none;appearance:none;background-color:var(--input-bg);background-position:right 12px center;background-repeat:no-repeat;background-size:16px;border:1px solid #36586f;border-radius:8px;box-sizing:border-box;color:var(--clr-natural-white);cursor:pointer;font-family:inherit;font-size:1rem;height:50px;outline:none;padding:10px 12px;position:relative;transition:all .2s ease-in-out;width:100%;z-index:1}.select_input:focus{border-color:var(--clr-special-cyan)}.select_input option{background-color:#f0f0f0;color:#111}@keyframes 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img{height:2em;width:2em}.admin_panel_main_content{left:0;position:fixed;right:0}.admin_content_section_wrapper,.admin_panel_main_content{align-items:center;display:flex;height:100%;justify-content:center}.admin_content_section_wrapper{width:100%}.admin_sections_content_wrap{align-items:center;display:flex;flex-direction:column;height:100%;margin-left:10rem;overflow:auto;width:100%}.add_user_icon{border-radius:15px;height:50px;margin-bottom:7.5em;margin-right:.7em;margin-top:6em;padding:3px;position:absolute;right:0;top:0;transition:background-color 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